Advanced Collection Specialist

Soleo Health is seeking an Advanced Collection Specialist to support our Specialty Infusion Pharmacy and work remotely (USA). Join us in simplifying complex care! Advanced infusion collection experience required, and you must work 8:30 a.m. – 5 p.m.

Full‑time

• Competitive wages
• Flexible schedules
• 401(k) with a match
• Referral bonus
• Annual merit‑based increases
• No weekends or holidays
• Affordable medical, dental, and vision insurance plans
• Company‑paid disability and basic life insurance
• HSA and FSA (including dependent care) options
• Paid time off
• Education assistant program

The Collection Specialist is responsible for a broad range of collection processes related to medical accounts receivable in support of multiple site locations. The Collections Specialist will proactively work assigned accounts to maximize accurate and timely payment.

• Research all balances on the accounts receivable and take necessary collection actions to resolve them in a timely manner.
• Research assigned correspondence and take required action to resolve requests.
• Routinely review and work correspondence folder requests promptly.
• Make routine collection calls on outstanding claims.
• Identify billing errors, short payments, unpaid claims, cash‑application issues, and resolve accordingly.
• Identify potential risk, write‑offs, and status appropriately, and report and escalate to management as identified.
• Research refund requests received by payers and status refund according to findings.
• Document detailed notes in a clear and concise fashion in the company software system.
• Identify issues/trends and escalates to manager when assistance is needed.
• Provide exceptional customer service to internal and external customers.
• Ensure compliance with federal, state, and local governments, third‑party contracts, and company policies.
• Communicate well with branch, management, patients, and insurance carriers.
• Perform account analysis when needed.
• Answer phones and take patient calls regarding balance questions.
• Use portals and other electronic tools.
• Ensure claims are on file after initial submission.
• Identify, escalates, and prepare potential payor projects for management and company liaisons.
• Write detailed appeals with supporting documentation.
• Stay abreast of payor follow‑up/appeal deadlines.
• Submit secondary claims.

• Monday–Friday 8:30 a.m. – 5 p.m.

• High school diploma or equivalent; an associate degree in finance, accounting, or a related field preferred.
• Three years or more of strong infusion collections experience required.
• Knowledge of HCPCS coding and medical terminology.
• CPR+ systems experience preferred.
• Excellent math and writing skills.
• Excellent interpersonal, communication, and organizational skills.
• Ability to prioritize, problem‑solve, and multitask.
• Word, Excel, and Outlook experience.
• Must be able to work 8:30 a.m. – 5 p.m.

Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest, as our employees are our greatest asset. Experience the Soleo Health difference!

• Improve patients’ lives every day.
• Be passionate in everything you do.
• Encourage unlimited ideas and creative thinking.
• Make decisions as if you own the company.
• Do the right thing.
• Have fun.

Soleo Health is committed to diversity, equity, and inclusion and strives to create an inclusive environment for all. We do not discriminate based on any protected characteristic and are an equal‑opportunity employer.

Salary: $21–$25 per hour