Patient Access Advocate, Part Time

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence.

Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit

Legacy ER & Urgent Care, an Intuitive Health company, is a leader in hybrid healthcare, offering both Emergency Room and Urgent Care services under one roof. With multiple locations in DFW, we deliver high-quality, compassionate care that’s convenient, efficient, and patient-focused.

Set schedule:
Every Sunday 7a-7p at the Frisco location, every Thursday 9a-9p at the McKinney location, with the option to pick up additional shifts.

• The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, database, and general clerical duties. In this position it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome. Ability to multi-task is a must.
• The Patient Access Advocate performs registration functions, including updating demographics, insurance verification, collection of point-of-service payments, and documentation of registration information within an electronic system. The Patient Access Advocate will confirm that the account being registered has accurate information to ensure clean billing. The Patient Access Advocate will also perform visit closure activities including collecting payment, and any needed follow-up activities required.
• The Patient Access Advocate provides the highest level of customer service to patients/family at time of service through registration interactions as well as providing way finding to patients and/or visitors.
• Greet patients in a friendly, courteous and professional manner in both in person and over the phone.
• Check patients in and out.
• Perform visit closure activities to include collecting payment, and any follow up activities that may be necessary for patient care.
• Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly. Collect copayments, coinsurance, deductibles.
• Assist staff and patients with clerical duties as needed, including: copying, scanning and faxing documents.
• Creating and maintaining patient files.
• Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary.
• Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
• Confirm all paperwork is filled out correctly.
• Make sure front desk, waiting room area and children’s play are always clean and presentable.
• Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors and cleaning counters.
• Encourage a work environment that is friendly and respectful.
• Provide patients and their families with a customer focused, friendly reassuring open environment that encourages patients to return to our ED/UCs.
• Follow all HIPAA policies and procedures.

• Minimum Typing Speed of 50wpm.
• Flexibility.
• Effective communication skills.
• Collaboration skills.
• Patient/Client focus.
• Technical capacity.
• Basic knowledge in Microsoft Office Products (Word, Excel, Outlook).
• High school diploma or general education degree (GED).
• A minimum of 6 months of work experiences in a healthcare setting or one year customer service background.
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG,…