Clinic Staff Assistant - Primary Care Frisco

Clinic Staff Assistant – Primary Care, Frisco (953789)

Job Summary:

The Clinical Staff Assistant I directly interacts with patients by phone and face‑to‑face under direct supervision to support medical front‑office business operations in an outpatient clinical setting. The role requires a patient‑centered attitude, compassion, and empathy for patients and families. This position offers a career ladder based on progressive responsibilities and performance.

• PPO medical plan for full‑time employee‑only coverage, available day one
• 100% coverage for preventive healthcare – no copay
• Paid Time Off, available day one
• Retirement programs through the Teacher Retirement System of Texas (TRS)
• Paid parental leave benefit
• Wellness programs
• Tuition reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

• High School Diploma or GED with prior customer service experience
• Successful completion of CSA competencies in two (2) clinical front‑office operations within six to twelve months of hire

• Degree in a related field and/or related experience
• Related work experience in a clinical front‑office setting

• Learn and demonstrate proficiency in at least two of the following clinical front‑office operations within six to twelve months: registration, scheduling, inbound call documentation, insurance entry and verification, referrals management, cash drawer/payment posting, check‑in/check‑out.
• Maintain up‑to‑date knowledge of Epic EMR system user operations and front‑office clinical workflows and policies.
• Deliver superior customer service and represent UT Southwestern positively to patients, colleagues, and the community.
• Build rapport and communicate with internal and external team members to ensure best patient outcomes.
• Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.
• Keep customer waiting area neat and well‑stocked with materials.
• Ensure adequate inventory of office supplies and patient forms for day‑to‑day clinic functions.
• Support core functions that may include direct patient interaction, care for research participants, or maintaining patient records.
• Perform additional duties as assigned.

Security: This position is security‑sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO: UT Southwestern Medical Center is an equal‑opportunity employer. The University prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, citizenship status, or veteran status.

12500 Dallas Parkway, Frisco, TX 75033