Onsite Medical Records Processing

Onsite Medical Records Processing

Healthmark Group – Frisco, Texas, United States. 7600 Better WY, Frisco, TX 75033‑3797.

Health Mark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, Health Mark transforms administrative processes into seamless digital solutions. From Health Mark’s proprietary Med Release platform for Release of Information, the company is pioneering an efficient, compliant, and patient‑centric approach to support the entire spectrum of the patient information journey.

Health Mark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country.

POSITION: Onsite Medical Records Processing Specialist

JOB

ROLE AND RESPONSIBILITIES:

• Complete all incoming ROI requests in a timely and efficient manner.
• Maintain 100% ROI accuracy.
• Complete all STATs within an hour and maintain a 24‑hour turnaround time for all other ROI requests.
• Keep all queues current.
• Validate requests and authorize release of PHI according to established procedures.
• Perform quality checks on all work to ensure accuracy, confidentiality, and proper invoicing.
• Maintain confidentiality, security, and ethical standards with medical records information during transport, storage, and disposal.
• Complete legal affidavits and questions as needed.
• Regularly scan ROI request into chart.
• Abide by the ROI policy specific to both Health Mark and the client.
• Maintain a neat, clean, and professional personal appearance and observe the client’s dress code.
• Maintain a clean and orderly work area; ensure records and files are properly stored and supplies are adequate.
• Maintain and update facility guide as needed.
• Provide excellent customer service by being attentive and respectful.
• Follow through as promised.
• Proactively identify PT complaints and de‑escalate as needed.
• Communicate effectively with customers.

QUALIFICATIONS:

• Fast learner
• Dependable
• Team player
• Someone who strives to do more

This job description is intended to provide a general overview of the position and does not encompass all job‑related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

This role may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. The position requires timely completion of all required company‑sponsored and regulatory training programs.

$17 - $21 hourly wage