Clinical Scheduler Representative Job Frisco area,Texas USA,Healthcare

Overview

Our Culture is Rooted in the Communities We Serve

Service is at the heart of Conifer Health's values and our company's culture. Our team members are dedicated to making a positive impact in the places where they live and work. Together, we commit to foster good health, combat hunger and connect humanity. The power of local volunteerism combined with charitable giving helps build the strong, healthy communities we want for ourselves and our clients.

We Deliver Better Business Outcomes for Clients

Consumers are demanding greater transparency on cost and quality, and healthcare organizations and self-insured employers are focusing more on wellness and prevention. Achieving market leadership requires excelling at reimbursement competencies and risk-based capabilities. Aligning with a proven partner with deep expertise in health system reimbursement and risk-based administration can accelerate success and improve your patient, operational and financial outcomes.

Real People and Real Lives Inspire Us to Serve for Better

We're experts at the business of healthcare. But what truly sets us apart is how we deliver revenue cycle management and value-based care services.

Serve for Better is a simple, but powerful mindset for how all of our team members act toward any patient, client, or fellow team member. Serve for Better means we are focused on Empathy, Quality, Completeness and Experience.

Job Summary

JOB SUMMARY

Responsible for accurately scheduling diagnostic and/or surgical procedures. Demonstrates practice of nursing process, receives verbal orders from physicians and ensures that the documented order is obtained as well as manages all other orders for scheduled patients. Conducts physician office/patient interviews, and explains hospital procedure guidelines and policies. Coordinates with clinical departments on schedule modifications and ensures patients are properly bedded.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

Responsible for obtaining complete and accurate clinical, demographic and financial information during the scheduling process. Enters data in scheduling system or other applications. Provides the customer with prep and other appointment instructions. Demonstrates practice of nursing process, receives verbal orders from physicians and ensures that the documented order is obtained as well as manages all other orders for scheduled patients.

Follows guidelines for special requests/Stat/schedule modification procedures and coordinates communications with clinical areas to accommodate the customers’ requests.

Answers telephone calls according to designated scripting for the scheduling process. Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor.

Notifies customer of physician order, pre-authorization and other financial clearance requirements.

Performs functions of other PASU functions or registration when requested.

SUPERVISORY RESPONSIBILITIES

This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Prior RN or LPN clinical experience is mandatory and UR and/or management experience is highly encouraged.
Minimum typing skills of 35 wpm
Demonstrated working knowledge of software/system/equipment.
Knowledge of function and relationships within a hospital environment preferred
Advance Customer service skills and experience
Ability to work in a Call center environment
Ability to receive and express detailed information through oral and written communications
Course in Medical Terminology required
Adva…