Patient Access Representative

Our patients are our number one priority! We're committed to giving children back their childhood!

Patient Access Representative

Frisco
- Ambulatory Surgical Center

• Monday
  - Friday
• 8:00am - 4:30pm, 40 Hours per week at the discretion of clinic needs.

• Manages a high volume of incoming and outgoing telephone calls
• Responsible for completing assigned work queues
• Accurately schedule and re-schedule patient appointments in a timely manner
• Effectively communicate and coordinate patient appointments with downstream departments
• Contacts families to verify their information, insurance coverage, explain benefit eligibility, and refer families to financial counselors to enroll in financial assistance
• Accurately pre-register specific data elements prior to the patients scheduled date of service
• Perform all aspects of insurance verifications
• Add insurance coverage and update the billing system to reflect the insurance status of the patient
• Obtain authorizations and pre-certifications as required for all procedures; work with clinical staff to obtain additional clinical information for benefit review
• Responsible for all correspondence from Insurance companies to be sent to HIM for scanning.
• Provide clerical and administrative support as required
• Create reports for tracking and trending purposes
• Alter provider schedule template in electronic medical record (EMR)
• Assist with departmental coverage as requested

• Preferred experience in medical appointment scheduling
• High School education or equivalent
• Preferred 2 years working in a medical office setting
• Preferred experience in insurance procedures