Front Desk​/Patient Coordinator

SANA Psychiatric Associates is a locally owned psychiatric practice in Frisco. We are looking for a dependable and organized person to manage our front desk and assist patients throughout the scheduling and intake process.

This position is often the first point of contact for our patients. The right person will communicate clearly, stay organized during busy periods, and make sure calls, messages, appointments, and patient requests are handled correctly and on time.

• Answer incoming calls in a professional and courteous manner
• Welcome patients and assist them at the front desk
• Schedule new patient appointments and follow up visits
• Explain intake requirements and help patients complete the necessary steps
• Send patient messages to the appropriate provider or staff member
• Verify and update patient contact and insurance information
• Protect patient privacy and confidential information
• Communicate with referring offices when needed
• Monitor daily schedules and address scheduling issues
• Complete assigned tasks and follow up on patient requests

• Strong telephone and customer service skills
• Clear verbal and written communication
• Good organization and attention to detail
• Ability to manage several tasks without losing track of important information
• Dependability and consistent attendance
• Good judgment when handling private or sensitive information
• Comfort using computers, scheduling systems, and electronic medical records
• Ability to work well with patients, providers, and office staff

• Previous experience in a medical office, front desk, or patient coordination role
• Experience scheduling appointments and managing a busy telephone line
• Familiarity with electronic medical records and insurance verification
• Ability to speak both English and Spanish is a plus

• Work in a locally owned psychiatric practice
• Help patients connect with the care they need
• Join a professional and supportive office team
• Build experience in behavioral health and medical office operations
• Grow with an expanding practice

This is a full time, on site position at our Frisco office. The schedule is Monday through Friday during regular business hours.

SANA Psychiatric Associates is an equal opportunity employer. Employment decisions are based on qualifications, experience, and the needs of the practice.