Revenue Cycle Applications Support Analyst; L2​/L3

Req

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Revenue Cycle Applications Support Analyst (L2/L3) to join our team in Frisco, Texas (US-TX), United States (US).

US Healthcare Support Hours / Rotational On-Call Support

We are seeking an experienced Revenue Cycle Applications Support Analyst (L2/L3) to provide functional and technical support for Revenue Cycle Management (RCM) applications used across healthcare provider organizations. This role is responsible for supporting end-to-end revenue cycle systems including Patient Access, Registration, Scheduling, Medical Coding, Charge Capture, Claims Management, Denial Management, Payment Posting, and Accounts Receivable (AR) processes.

The ideal candidate will possess strong healthcare revenue cycle domain expertise combined with hands‑on experience supporting EHR/EMR, Practice Management, Billing, Claims, and Revenue Cycle applications. The role requires advanced troubleshooting, application configuration, interface support, reporting, and production support expertise to ensure optimal financial and operational performance.

• Revenue Cycle Application Support
• Provide L2/L3 production support for Revenue Cycle Management (RCM) applications.
• Support core revenue cycle workflows including:
  • Patient Registration
  • Insurance Verification
  • Prior Authorization and Referrals
  • Charge Capture
  • Medical Coding
  • Claims Management
  • Payment Posting
  • Denial Management
  • Accounts Receivable Follow-up
• Troubleshoot complex application issues impacting revenue cycle operations.
• Partner with Revenue Integrity, Billing, Coding, Patient Access, and Finance teams to ensure smooth application operations.
• Patient Access & Registration Support
• Support applications used for:
  • Patient Registration
  • Scheduling
  • Insurance Eligibility Verification
  • Prior Authorization Management
  • Referral Management
• Investigate and resolve issues related to demographic information, coverage verification, registration work queues, and payer eligibility transactions.
• Ensure accurate data flow between registration, EMR, and billing systems.
• Medical Coding & Charge Capture Support
• Support coding and charge capture workflows within RCM applications.

• ICD-10-CM coding
• CPT coding
• HCPCS coding
• Charge review work queues
• Charge reconciliation processes
• Collaborate with coding teams to address application configuration and workflow issues.
• Support charge capture integrity and revenue optimization initiatives.

• Support electronic claims submission and clearinghouse integrations.
• Troubleshoot:
  • Claim generation failures
  • Claim edits and scrubbing issues
  • Electronic claim transmission errors
  • Rejected claims
  • Clearinghouse communication failures
• Monitor claim processing workflows and ensure timely claim submission.
• Coordinate with clearinghouse and payer teams to resolve system-related claim issues.

• Support payment posting and remittance processing applications.
• Investigate issues related to:
  • ERA transactions
  • EOB processing
  • Adjustment posting
  • Reconciliation variances
  • Payment exceptions
• Ensure accurate posting of payer and patient payments.
• Resolve payment integration and financial reconciliation issues.

• Support denial tracking and denial management applications.
• Analyze and troubleshoot:
  • Denial work queues
  • Underpayment tracking
  • Appeal workflows
  • Payer response processing
• Assist revenue cycle teams in identifying recurring denial patterns and system‑related root causes.
• Support denial prevention and revenue recovery initiatives.