Resort Planner | Luxury Residence

Location

Frisco, TX – The Modern Home of American Golf at Omni PGA Frisco Resort & Spa.

Omni PGA Frisco Resort is seeking a creative and detail-oriented Resort Experience Planner for our Luxury Residence guests. The role focuses on capturing incremental revenue by cultivating unique experiences for guests occupying our luxury Ranch Homes.

• Must have thorough knowledge of the property, guestrooms, package options, and amenities of the property.
• Make outbound activity sales calls; offer customized room and package products, spa services, golf, recreation, and dining/food & beverage options (when applicable).
• Implement Moments of Service (MOS) on every call.
• Reserve golf tee times, spa appointments, dining reservations, etc. in all activity applications.
• Track success of sales efforts and revenue capture; share with appropriate personnel/management on an ongoing basis.
• Post advance deposits and route billing of activity reservations (when applicable).
• Process activity confirmation.
• Answer inbound calls; check voicemail/inbox and answer emails in a timely manner.
• Other duties as may be assigned by management.
• Review arrivals report, opt in report, and rate codes to identify guests for outbound sales efforts (i.e. upselling web reservations, LOS patterns, etc.).
• Respond to guest requests for Experience Planner services in a timely manner.
• Email relevant correspondence with appropriate departments.
• Make detailed reservation notes in reservation to ensure accuracy.

• Experience with sales is required. Hotel or resort experience highly preferred.
• Previous hotel experience in a Reservations or Front Office environment is preferred.
• Strong keyboard skills preferred.
• Must be able to analyze situations and make decisions that meet and exceed the expectations of the hotel.
• Ability to learn and master multiple software systems required.
• Strong working knowledge of Microsoft Excel.
• Must be organized with the ability to handle multiple tasks.

Omni Hotels & Resorts is an equal opportunity employer – vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applica