Catering Lead Job Frisco area,Texas USA,Hospitality / Hotel / Catering

Description

Catering Lead is the person responsible for the consistent execution of our Catering Delivery and Pick up options. They build relationships with our catering guests and help prepare and deliver all catering and follow up with the guests to ensure their satisfaction

Key Areas of Responsibility

LMA of Delivery Personnel
Expand Catering & ADPs outside our campus
Build Relationships with catering relationships
Ensure flawless guest experience
Maintain Catering Equipment

Scorecard

100% On time Deliveries
Growth of CFA Delivery MoM
Cleanliness & Organization of Delivery Provide Timely New TM Evaluations
Develop and Execute Ongoing/Continual Training for new systems/processes/products
Improve Processes for Training

Roles & Responsibilities

Ensure catering bags are clean and organized
Prepare catering orders in advance
Communicate all supply needs (food & paper products) for upcoming catering orders well in advance
Ensure food safety of all catering orders
Follow up with guests on experience and discover ways to improve
Communicate to Delivery team & Operational leadership delivery driver needs
Ensure catering vehicles are cleaned and well maintained?

Problem-solving skills
Showing initiative
Setting a good example

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