Loyalty Ambassador | Guest Services

Position

Loyalty Ambassador

Guest Services

The Loyalty Ambassador will effectively provide services personally or refer requests to the appropriate department manager.

Guest Services

• Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
• Create memorable experiences for our Select Guests during their stay.
• Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
• Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
• Arrange Select Guest and special occasion amenities via In‑Room Dining.
• Conduct Loyalty Program training with other Front Office and hotel associates.
• Conduct monthly Loyalty meetings with relevant hotel associates.
• Promote the Select Guest program to guests that are currently not members.
• Maintain Select Guest product inventories.
• Conduct guestroom inspections prior to Select Guest arrival.
• Assist in Front Office operations as needed.
• Perform any other duties assigned by the Front Office Management.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Be actively engaged with our guests and deliver memorable guest experiences.
• Create unique, personalized WOW moments at every opportunity.

• Assist Front Office at peak times.

This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. EEOC is the Law Poster.