Outlets Manager

Organization

Hyatt Regency Frisco – Dallas

Hyatt Regency Frisco is conveniently located just 25 minutes north of Dallas, offering 303 guestrooms and 27,500 square feet of flexible event space. This 18-story hotel sits in the heart of Frisco, Texas, at Stonebriar Centre—steps away from Dr Pepper Ballpark, Toyota Stadium (home of FC Dallas), the Frisco Discovery Center, and a variety of dining and entertainment options.

Director of Outlets is responsible for overseeing all hotel-managed food and beverage outlets, including Copper & Steel Market, C&S Table, Steel Horse Cabana (Seasonal), In-Room Dining, and C&S Bar.

• Provide strategic leadership and oversight of all outlet operations, both front and back of house
• Develop and manage budgets, concepts, and operational objectives, ensuring alignment with approved plans
• Implement and drive food and beverage sales and marketing initiatives
• Lead the recruitment, training, development, and performance management of team members
• Oversee payroll, forecasting, reporting, inventory, and budgeting processes
• Collaborate with other departments to ensure seamless and efficient guest service
• Address and resolve guest concerns to maintain high levels of satisfaction and quality
• Drive initiatives to enhance both guest and employee engagement
• Ensure consistent quality and presentation of all food and beverage offerings
• Maintain and enforce Hyatt service standards and operational procedures
• Conduct daily walkthroughs to ensure compliance with health regulations and Hyatt corporate standards
• Coach and mentor team members to uphold Hyatt’s service culture and expectations

• Demonstrated ability to effectively interact with people
• 4 years or more of progressive hotel F&B management experience (preferably with Hyatt)
• Service oriented style with professional presentation skills
• Proven leadership skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Experience in implementing new food & beverage concepts

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.