Food & Beverage Manager; Cowboys Club: Private Members Club

Cowboys Club Manager

Founded in 2008, Legends operates worldwide with divisions including Global Partnerships, Global Sales, Hospitality, Global Planning, Global Merchandise, Legends IQ, Attractions, and Growth Enterprises. Legends works with marquee clients across business verticals including professional sports, collegiate, attractions, entertainment, and conventions and leisure. Legends is the industry leader in designing, planning, and realizing exceptional experiences in sports and entertainment.

Cowboys Club is a private social club and restaurant located at The Star in Frisco, Texas where the Dallas Cowboys train and work year round. The club creates an environment inviting for Cowboys' players, coaches, and executives to socialize. Members will have exclusive looks inside the organization's daily operations, training camp, and team practices. Members-only events will give members opportunities to engage their family, friends, and clients.

• Oversee the flow of guests within the club by managing the reservations system and host team
• Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
• Oversee day to day operations including: staff assignments, side-work supervision, inventory management and closing procedures including cash handling and POS reporting.
• Conduct pre-shift meetings to inform staff about daily specials, VIP guests and reservations for that day
• Act as a sommelier by using wine and cocktail knowledge to make informed wine and beverage pairing recommendations
• Inspect dining and serving areas to ensure cleanliness and proper setup
• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
• Work with Concierge to ensure all Special Occasion arrangements are delivered with ease (eg. Birthdays, Anniversaries, Honeymoons, etc.)
• Order or requisition supplies and equipment for tables and serving stations
• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
• Maintain positive client relations and anticipate guest needs and ensure guest service in accordance with Legends standards; investigate food quality and service complaints.
• Proactively deal with guest queries, advising guests on menus and beverage selections, ensure satisfaction with food and service, and if necessary respond to complaints in an expeditious manner
• Responsible for ensuring that all financial (invoices, reporting) and HR/Payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
• Supervise general cleaning tasks using standard products as assigned to adhere to health standards. Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
• Ensure a safe working and guest environment to reduce the risk of injury and accidents
• Other duties as assigned

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Excellent customer service
• Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization
• Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships
• Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly
• Ability to manage appropriate steps to get projects completed; has strong abilities to organize…