Front Office Supervisor

Job in Frisco, Collin County, Texas, 75034, USA

Listing for: Omni Hotels & Resorts

Full Time position
Listed on 2026-07-01

Job specializations:

Hospitality / Hotel / Catering
Hotel Front Desk, Front Desk/Receptionist, Guest Services

Salary/Wage Range or Industry Benchmark: 40000 - 55000 USD Yearly USD 40000.00 55000.00 YEAR

Position

Front Office Supervisor

Department

Front Office

Reporting

Front Office Manager, Assistant Front Office Manager

Purpose

The main purpose of the Senior Front Desk Agent is the correct and appropriate checking in and checking out of guests and providing services to these guest in a courteous and professional manner. The Senior Front Desk Agent also needs to be familiar with the A.M. and P.M. checklist.

Essential Functions

To be thoroughly acquainted with all check‑in policies and procedures.
To be thoroughly acquainted with all check‑out policies and procedures.
To be familiar with guest scenarios.
To be familiar with all technical equipment related to the Front Desk.
To be familiar with all hotel facilities.
To be familiar with general organization set‑up.
To be familiar with the inter‑relationship between the different departments.
Must be able to train new associates.
Must be familiar with shift checklist and be able to run the desk in absence of the assistant manager.

Hotel Specific Essential Functions

To be thoroughly knowledgeable of all Nucleus procedures, reports.

Tools and Equipment

Computer and printer, typewriter, telephone, pen/pencil, photo‑copying machine, facsimile machine

Working Environment

Interior and on occasion exterior of hotel with exposure to weather conditions.

Equal Opportunity

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

#J-18808-Ljbffr