Front Office Manager

Summary

Hyatt Regency Frisco is conveniently located just 25 minutes north of Dallas, offering 303 guestrooms and 27,500 square feet of flexible event space. This 18-story hotel is situated in the heart of Frisco at Stonebriar Centre-steps away from Dr Pepper Ballpark, Toyota Stadium (home of FC Dallas), the Frisco Discovery Center, and premier dining and entertainment options.

The Front Office Manager is responsible for overseeing all front desk operations, including staff training, scheduling, and interdepartmental communication. This leader will play a key role in delivering exceptional guest experiences, resolving concerns efficiently, and ensuring seamless day-to-day operations within the Rooms Division. This position reports directly to the Director of Operations.

• Oversee short- and long-term planning of Front Office operations
• Develop and manage labor strategies, budgets, and departmental goals
• Maintain accurate guest room inventory and operational efficiency
• Ensure exceptional guest service and satisfaction, resolving concerns promptly
• Lead, coach, and develop colleagues in alignment with Hyatt service standards
• Maintain strong communication with Housekeeping and other departments
• Ensure compliance with all operational and cash-handling procedures
• Support daily operations as needed, including performing Front Office duties
• Monitor performance metrics and implement improvements
• Establish clear expectations, manage processes, and hold team members accountable
• Ensure proper staffing levels to meet service and business demands

• Complimentary meals in colleague cafeteria during each shift
• Free on-site parking
• Discounted and complimentary hotel nights worldwide
• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Retirement Savings Plan
• Basic Life Insurance
• Generous Paid Time Off (PTO)
• Opportunities for career growth and advancement globally

• Demonstrated ability to effectively interact with individuals from diverse cultural, disability, and ethnic backgrounds
• 4+ years of progressive hotel Rooms Management experience (preferably within Hyatt)
• At least 2 years of progressive leadership experience within the Rooms Division
• Service-oriented leadership style with strong professional presentation skills
• Hospitality or Hotel Management degree preferred
• Proven strengths including high energy, entrepreneurial spirit, and ability to motivate and develop teams
• Strong leadership, communication, and customer service skills with a focus on driving results and improving overall performance
• Clear, concise written and verbal communication skills in English
• Proficiency in Microsoft Word and Excel required
• Excellent organizational, administrative, and interpersonal skills
• Ability to stand and walk for extended periods (up to 8 hours per shift)
• Frequent movement throughout the property to support operations and guest needs

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.