Front Office Manager

Hyatt Regency Frisco is conveniently located just 25 minutes north of Dallas, offering 303 guestrooms and 27,500 square feet of flexible event space. This 18-story hotel is situated in the heart of Frisco at Stonebriar Centre-steps away from Dr Pepper Ballpark, Toyota Stadium (home of FC Dallas), the Frisco Discovery Center, and premier dining and entertainment options.

The Front Office Manager is responsible for overseeing all front desk operations, including staff training, scheduling, and interdepartmental communication. This leader will play a key role in delivering exceptional guest experiences, resolving concerns efficiently, and ensuring seamless day-to-day operations within the Rooms Division. This position reports directly to the Director of Operations.

Key Responsibilities:

* Oversee short- and long-term planning of Front Office operations

* Develop and manage labor strategies, budgets, and departmental goals

* Maintain accurate guest room inventory and operational efficiency

* Ensure exceptional guest service and satisfaction, resolving concerns promptly

* Lead, coach, and develop colleagues in alignment with Hyatt service standards

* Maintain strong communication with Housekeeping and other departments

* Ensure compliance with all operational and cash-handling procedures

* Support daily operations as needed, including performing Front Office duties

* Monitor performance metrics and implement improvements

* Establish clear expectations, manage processes, and hold team members accountable

* Ensure proper staffing levels to meet service and business demands

Why Work at Hyatt?

* Complimentary meals in colleague cafeteria during each shift

* Free on-site parking

* Discounted and complimentary hotel nights worldwide

* Medical, Dental, and Vision Insurance (for full-time colleagues)

* Flexible Spending Account (for full-time colleagues)

* Retirement Savings Plan

* Basic Life Insurance

* Generous Paid Time Off (PTO)

* Opportunities for career growth and advancement globally

Hyatt associates work in an environment that demands exceptional performance yet provides rewarding career opportunities, job enrichment, and a supportive culture. If you are ready for this challenge, we are ready for you.

Our Values:
Empathy | Wellbeing | Respect | Integrity | Experimentation | Inclusion

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.