Group Reservations Coordinator

Hyatt Regency Frisco - Dallas

Hyatt Regency Frisco is conveniently located just 25 minutes north of Dallas and features 303 guest rooms and 27,500 square feet of flexible meeting and event space. This 18‑story hotel is ideally situated in the heart of Frisco, Texas, adjacent to Stonebriar Centre. Guests are just steps away from Riders Field (formerly Dr Pepper Ballpark), Toyota Stadium—home of FC Dallas—the Frisco Discovery Center, and a variety of shopping, dining, and entertainment options.

Join us for this incredible opportunity to be part of our Revenue Team at Hyatt Regency Frisco‑Dallas.

• Coordinate the reservations, room blocks and contracts for large groups according to hotel and company guidelines.
• Maintain group blocks, rooming lists and reservations in system, processing all group reservation requests, changes and cancellations received.
• Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirements and booking procedures are reflected correctly.
• Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs.
• Work with Revenue Manager and other departments, checking room and room‑type availability, to maximize room sales, yield and average room rate through upselling and other inventory and rate management initiatives.
• Build strong relationships with all sources of bookings and work closely with the Front Office, Sales & Marketing Department as well as the Revenue Manager in maintaining and developing these relationships.
• Control rates in general, low yield rooms allocations, free‑sell updates, complimentary rooms and upgrading, entry of group rooms bookings and timely wash.
• Perform other duties as assigned, including but not limited to running daily reports to monitor accurate records for daily arrivals, cancellations, no‑shows, etc.

• A true desire to satisfy the needs of others in a fast‑paced environment
• Refined verbal and written communication skills
• Excellent attention to detail
• Strong analytical and organizational skills
• Excellent time‑management and multi‑tasking skills
• Exceptional customer service and interface skills
• General knowledge of rooms merchandising and yield management processes is a plus
• Experience with Excel and PMS systems is ideal
• Schedule is typically Monday‑Friday, 8am‑5pm

Empathy | Wellbeing | Respect | Integrity | Experimentation | Inclusion

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.