Guest Services & VIP Experience Manager
Job in
Frisco, Collin County, Texas, 75034, USA
Listed on 2026-09-09
Listing for:
Universal Orlando Resort
Full Time
position Listed on 2026-09-09
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Event Management & Planning, Hospitality & Tourism, Resort/Retreat
Job Description & How to Apply Below
Universal Kids Resort is seeking an Assistant Manager, Guest Services to lead daily operations of Guest Services, VIP Experiences, and Guest Communications. The role involves ensuring exceptional guest experiences, managing escalated issues, and partnering with resort-wide teams to deliver seamless services.
The position requires 3+ years of leadership in guest services within hospitality or entertainment industries, with strong focus on team development and operational excellence.
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