Director Talent Management

Description

ABOUT QCD:

Established in 2006, Quality Custom Distribution Services LLC (QCD), a subsidiary of GSF, is a custom last-mile distribution company specializing in tailored solutions for selected food service Industry customers. Headquartered in Frisco, Texas, QCD services thousands of restaurants throughout the United States. Providing over 37,000 deliveries a week from 25 strategically located distribution centers, the QCD fleet averages more than 40 million miles driven per year.

QCD associates also help run a national non-profit, the GSF Foundation.

At QCD, every role drives success. Whether you're preparing orders, making deliveries, mapping routes, or managing warehouses, you're part of a dynamic team that keeps America's favorite restaurants running. Beyond offering logistics jobs, we build careers and fuel the future of food service distribution.​

Director Talent Management – Frisco, TX

What You’ll Do:

The Director of Talent Management is a strategic and hands-on leader responsible for designing and executing an integrated, enterprise-wide talent strategy that ensures the organization has the capabilities, leadership pipeline, and workforce readiness to meet current and future business needs across a fast-paced distribution and supply chain environment. This role leads critical talent functions including succession planning, performance management, career development, leadership development, internal mobility, and workforce planning, while leveraging data, technology, and AI-enabled solutions to drive measurable outcomes.

In This Role, You’ll:

Talent Strategy & Workforce Planning

• Define and operationalize the enterprise talent management strategy aligned to business priorities, including workforce planning, capability building, and leadership pipeline development.
• Lead workforce readiness and strategic workforce planning in partnership with Talent Acquisition, HR Business Partners, and senior leadership.
• Establish and maintain an enterprise skills framework, including taxonomy, role alignment, governance, and ongoing evolution to support a skills-based organization.
• Shape and advance future skills and capability strategies to ensure long-term organizational competitiveness.

Performance Management & Talent Processes

• Own and continuously evolve the enterprise performance management strategy, systems, and processes, including goal setting, performance reviews, calibration, and continuous feedback.
• Establish performance standards, KPIs, and listening mechanisms to drive a high-performance culture.
• Partner with Total Rewards to ensure alignment between performance outcomes and compensation decisions.
• Serve as functional owner of performance management systems and tools, driving adoption and effectiveness.

Talent Reviews, Succession & Leadership Pipeline

• Lead enterprise-wide talent review and succession planning processes, ensuring strong pipelines for critical roles.
• Partner with senior leaders to identify high-potential talent, develop succession plans, and monitor progress.
• Use talent data to identify gaps, risks, and opportunities, delivering actionable insights to leadership.

Career Development & Internal Mobility

• Set the vision and strategy for career development across all levels, including early career pipelines, leadership acceleration, and long-term development pathways.
• Design and implement scalable career frameworks, development tools, and Individual Development Plan (IDP) processes.
• Champion internal mobility by building systems and frameworks that enable lateral and upward career movement.
• Partner with leaders to create stretch assignments and experiential development opportunities.

Learning, Leadership Development & Organizational Effectiveness

• Develop an integrated leadership development strategy and curriculum aligned to enterprise leadership models and business needs.
• Assess and optimize learning and development programs, processes, and investments across the organization.
• Lead organizational development initiatives, frameworks, and tools to enhance team effectiveness and organizational capability.
• Oversee onboarding and assimilation programs to accelerate employee integration and…