Tier 2 Desktop Support & Field Specialist

Reliable Technology Services is a Frisco, Texas based Managed IT Service Provider that builds enterprise class infrastructure, voice, and data networks for small and medium sized organizations. Reliable was founded in 2007 with a mission to provide superior technology solutions delivered with integrity by experts who excel at creating solutions for complex business problems, and to be a key player in the success of others.

Reliable has employed a team of the best and brightest technology engineers and support staff in the DFW area.

This position is a key member of Reliable Technology’s Partner Success Team. The TIER 2 DESKTOP SUPPORT TECHNICIAN is responsible for performing technical service work at the client sites and remotely (from our Frisco office), identifying risk areas that the client needs to address, ensuring proper functioning of client computer systems, reporting work performed and findings to Reliable management and client point of contacts.

The TIER 2 DESKTOP SUPPORT TECHNICIAN installs troubleshoots, maintains, and uses a variety of computer systems, software, peripheral devices, servers, and network equipment. Significant interface with clients, third parties, and vendors is necessary for handling daily responsibilities. An attitude of responsibility for effective and efficient client service, respect for client, as well as company profitability is essential. Developing a keen understanding of Reliable Systems, Client environments, Service and Product Offerings, Vendor and Partner Programs and maintaining technical competency is essential to success.

• Paid Personal Time Off
• Professional Sporting Event Suites year round
• Activities + Outings (Family Atmosphere)
• Regular Reviews for Advancement

TECHNOLOGY SKILLS

Experience with installation, configuration, maintenance and management of the following:

• Active Directory
• Remote Access
• Windows Server
• software Distribution
• Microsoft & Office 365
• Imaging
• Internet technologies: DNS, DHCP
• Asset Management
• QOS and VOIP configurations
• Ability to provide technical support by identifying, troubleshooting, and resolving problems with desktop systems, network, internet, and other computer technology
• Proficient with office equipment (computers, printers, fax, scanner)
• Proficient with Microsoft Office and standard user productivity tools

• Work business hours 8 am – 5 pm;
  After-Hours as required to meet client needs
• Participate in On-Call (After-Hours) rotation
• Schedule flexibility to accommodate client needs
• Willingness to work extended hours, nights and weekends
• Must be detail oriented and accurate
• Must have strong interpersonal and documentation skills
• Ability to interface effectively with others to foster a cooperative, team-based approach to problem resolution and/or project-based work is required
• Must have a keen sense of awareness for others needs and communication styles
• Ability to have fun in a fast-paced environment
• Strong ability to analyze data and make intelligent decisions
• Ability to identify when senior/management level assistance is needed
• Excellent communication skills, both written and verbal
• Excellent organizational skills and ability to adapt easily
• Ability to prioritize, multi-task, work around deadlines and adapt easily
• Must be able to work effectively and contribute value with limited direction
• Valid state-issued driver’s license and functional vehicle
• Willingness to travel in and around the DFW area

CUSTOMER CARE

• Quality customer service is a top priority. Respect for the customers, employees and all other stakeholders, coupled with professional and ethical behavior at all times is a requirement
• Proven experience showcasing accuracy, analytical abilities, ethics, and values
• Ability to provide product and service information, and suggest products or solutions for sales
• Ability to successfully balance the needs of the customer and the needs of Reliable
• Build relationships with customers to establish and maintain trust, credibility, and respect
• Ability to remain professional, confident, courteous and patient at all times

• Build relationships with coworkers, including members of other…