Sr Business Analysis Manager - Care Demand Planning Insights and Automation

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

The Customer Care Demand Planning team is looking for an energetic, self-directed, and detail-oriented candidate for the position of Sr. Business Analysis Manager. This senior-level individual contributor analyzes customer interactions with T-Mobile customer support systems and tools, including IVR, bots, and other automated methods. This person will provide key insights to leaders on system performance, evaluate impacts from newly-added functionality, identify opportunities to better serve our customers while meeting business goals, and develop reporting for use by our partners.

This role is highly visible and requires robust partnership and collaboration across multiple teams. The ideal candidate is highly analytical, able to use data to derive conclusions and clear recommendations, and comfortable working with large and detailed data sets. To be successful in this position, the candidate must be able to communicate complex issues in simple terms, be comfortable with ambiguity, and possess the ability to work independently while producing a quality work product under tight timelines.

• Interact with various teams across the T-Mobile to provide insights, analysis and recommendations that deliver data-driven, optimized experiences.
• Serve as a key point of contact in providing data and reporting solutions to drive enterprise results, including reports, dashboards, visuals, and self-service environments.
• Define product feature and campaign success metrics and benchmarks.
• Work with large, complex data sets to extract and summarize information using SQL, working in platforms such as Snowflake, Azure, and Databricks.
• Utilize analytical and modeling capability to enhance decision making across a range of options and present findings and recommendations for prioritization of resources to all levels of the organization.
• Construct executive-level presentations and present complex analytical findings in clear, concise and decision-impacting manner. Possess the ability to influence leadership through fact-based analysis.

• Bachelor’s Degree in Data analysis, data science, decision science, or similar quantitative fields (Required)

• 7-10 years Analytics experience solving analytical problems using quantitative approaches
• Experience with reporting & analyzing performance and data visualization (Tableau, Power BI, etc.)
• Advanced analytics, including SQL analysis of complex datasets, competitive analysis, quantitative analysis & research
• Experience with Python, R, Go or similar statistics or data science language preferred (Required)
• Telecommunications (Preferred)

• Communication: ability to manage relationships, influence and communicate complicated analysis, logic, and solutions at the executive level and provide decision support and recommendations (Required)
• Problem Solving (Required)
• Data Analysis: exceptional ability to use wide-ranging datasets to deliver analysis and insights (Required)
• Financial Modeling (Required)
• Telecommunications (Preferred)

Age requirement:
At least 18 years of age. Legally authorized to work in the United States.

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Base Pay Range: $96,700 - $174,400. Corporate Bonus Target: 20%. The pay range above is the general base pay range for a successful candidate in the role. Actual pay will be based on location, qualifications and experience.

At T-Mobile, employees in regular roles are eligible for annual bonuses or incentives. Details vary by role and location.

Full and part-time employees have access to medical, dental, and vision insurance, 401(k), employee stock grants and purchase plan, paid time off, holidays, parental and family leave, family building benefits, disability coverage, life insurance, and other voluntary programs. Eligible employees may also receive discounts and additional programs. To learn about benefits, visit

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by law. Reasonable accommodation requests can be directed to Applic or  This contact channel is not a means to apply for a position.