Business Systems Analyst

Overview

The Business Systems analyst ensures consistent, efficient, and effective communication between external customers and the internal Quarter hill project team located in Frisco, Texas. The ideal candidate collaborates with the development and quality assurance teams to support all stages of software development and delivery.

• Project Management
  • Maintain requirements documents with accurate versioning throughout the project lifecycle.
  • Work to the project plan for all deliverables including daily time tracking to project codes.
  • Participate in project status meetings to ensure coordination and to raise issues/concerns/risks.
  • Analyze and track statement of work / contract items through the life of the project.
• Systems Expertise
  • Strive to become a Subject Matter Expert in the tolling industry and our system functionality.
  • Facilitate process and technology discussions and action planning across functional groups.
  • Participate in training and mentoring efforts of project team members in areas of identified expertise.
  • Support the development team in translating business requirements into technical design.
  • Triage system issues to aid the development team in understanding issues and prioritization.
• Stakeholder Engagement
  • Participate in and meticulously document internal and customer kickoff meetings and requirement workshops.
  • Work directly with external customers and internal team members to negotiate and translate scope of work items into workflow diagrams, system requirements, operational requirements and use cases.
  • Reconcile conflicting information, identify potential risks, and accomplish requirements approval through excellent interpersonal skills.
  • Continually adjust individual priorities as team and project priorities change.
  • Meet multiple deadlines and respond to multiple requests for support.
  • Support quality assurance efforts to translate use cases into test cases.
  • Support customer training.

This list of responsibilities might not cover everything you'll end up doing.

• Educational Requirements
  • Bachelor’s degree in Information Technology or equivalent.
  • MBA preferred.
  • Work experience highly valued.
  • Accounting background is a plus.
• Experience
  • Must have excellent analytical and communication skills including asking good questions, listening to the answers, and restating the content accurately, completely, and succinctly both orally and in writing.
  • Must be able to translate abstract or high-level information into useful/actionable written documentation.
  • Demonstrate ability to work collaboratively and take direction from multiple sources.
  • Must be able to accept and manage changing priorities and address issues quickly and professionally.
  • Demonstrated experience coordinating or supporting complex and/or large software projects is preferred.
  • Experience working with external clients is highly valued.
  • Must be passionate about learning and a constant learner.
  • Must be confident, organized, and flexible.

• Paid days off (i.e. vacation, sick days, bereavement leave)
• Health and Dental plans
• Retirement plans
• Employee and Family Assistance Program (EFAP)
• Employee referral program

We welcome applicants from all backgrounds, regardless of race, color, religion, sex, veteran status, sexual orientation, gender identity, national origin, age, or disability or any other protected characteristics in accordance with applicable federal, state/provincial, and local laws. We’re committed to creating a workplace where everyone feels valued and respected.