IT Help Desk Support

We are seeking a Help Desk Support candidate to provide tier 1 support for our client.

• Provide first-line technical and operational support to end users
• Serve as the primary contact for common access, account, and usability issues
• Resolve routine requests independently while escalating more complex issues to appropriate technical teams
• Deliver professional, timely, and user-focused support in a structured support environment

• High school diploma or equivalent required; associate or bachelor’s degree a plus
• Previous help desk, customer support, or technical support experience preferred but not required
• Strong attention to detail, especially when managing access and permissions
• Clear written and verbal communication skills with a customer-service mindset
• Ability to follow documented procedures and work within defined processes
  
  Comfortable working in ticketing systems and learning new tools quickly
• Basic proficiency with Microsoft Office (Outlook, Word, Excel)
• Ability to manage multiple requests while meeting response-time expectations

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.