Senior Specialist - Program & Project Management

Overview

Job Title: Senior Specialist - Program & Project Management

Work Location: Frisco, TX

Job Description:

We are seeking a Senior Project Manager to lead implementation strategy and execution with a strong focus on capacity management, delivery planning, and scalable onboarding. This role sits at the intersection of strategy and day-to-day execution, ensuring that client demand, product readiness, and implementation capacity are aligned to deliver predictable, high-quality outcomes.

The ideal candidate is equally comfortable setting direction and frameworks as they are driving execution, resolving delivery risks and managing cross-functional dependencies in a client-facing implementation environment.

• Define and own the implementation capacity strategy aligned with business growth, sales pipeline, and product roadmap.
• Develop forecasting models that translate client demand, onboarding complexity, and release schedules into realistic delivery capacity plans.
• Partner with Implementation, Product, Sales, and Operations leadership to shape onboarding models, sequencing strategies, and prioritization frameworks.
• Establish governance structures, intake processes, and decision criteria for managing demand vs capacity.
• Identify systemic delivery risks and drive long-term mitigation strategies, process tooling, and resourcing.
• Provide strategic input into staffing plans, investment decisions, and roadmap readiness discussions.
• Own execution of cross-functional implementation projects from intake through onboarding and stabilization.
• Drive detailed delivery plans, milestones, dependencies, and risk management across concurrent client implementations.
• Monitor capacity utilization, throughput, backlog health, and delivery velocity on an ongoing basis.
• Proactively identify and resolve delivery blockers related to people, process, or system constraints.
• Lead regular execution reviews, escalation management, and stakeholder communications.
• Ensure learnings from incidents, delays, or escalations are translated into actionable improvements.
• Act as the central coordination point between Client Implementations, Product, Engineering, Sales, Client Success, and Operations.
• Facilitate trade-off discussions when delivery demand exceeds available capacity.
• Influence senior stakeholders with data-driven recommendations on timelines, scope, and sequencing.
• Support client-facing conversations when delivery risks or capacity constraints impact commitments.
• Define and track KPIs including implementation throughput, time to onboard, capacity utilization, and backlog/pipeline health.
• Build clear executive-level reporting that provides visibility into both current execution and future capacity risks.
• Use data to continuously refine forecasts, planning assumptions, and delivery models.

• 8 years of experience in Project Management, Delivery Management, or Implementation leadership roles.
• Proven experience balancing strategic planning and hands-on execution in client-facing environments.
• Strong background in capacity planning, demand forecasting, and delivery governance.
• Experience working in enterprise high-volume environments (payments, fintech, SaaS, telecom, utilities, or regulated industries).
• Ability to influence across teams without direct authority.
• Strong communication skills including executive-level updates and client-facing discussions.

• Experience with complex system integrations or API-based implementations.
• Familiarity with regulated or mission-critical platforms.
• Experience partnering closely with Sales on delivery commitments and onboarding timelines.
• PMP, PgMP, SAFe, Agile, or similar certifications preferred.

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and…