Implementation Specialist

Join a leading enterprise software and trusted content provider for Trade, Tax, and Legal corporations. At Thomson Reuters, we invest in cutting‑edge generative AI solutions to revolutionize the professional landscape. Our ONESOURCE Global Trade software empowers companies to streamline international trade, ensuring products reach consumers efficiently. We seek smart individuals to collaborate directly with our customers and implement our software solutions.

As an Implementation Specialist
, you will collaborate closely with other project members to configure and implement our Global Trade software for corporations. You will help our clients manage product classifications, exports, imports, foreign trade zones (FTZ), and more; you will also be part of a dynamic global team, gaining invaluable insights into corporate operations in today's fast‑paced markets.

In the role of Implementation Specialist, you will:

• Client Interaction: Engage with Global Trade, Compliance, and Technology professionals in Fortune 500 clients.
• Requirements Gathering: Participate in requirements gathering to formulate design specifications and solution documentation.
• Process Mapping: Translate client business processes and policies into our solutions.
• Cross‑Functional
  
  Collaboration:
  
  Work with internal teams, such as Product Management & Engineering, to deliver comprehensive solutions.
• Implementation: Perform technical and functional tasks on medium to large projects.
• Testing and Training: Prepare and execute test scripts and test cases and train the client using the system.
• Problem‑Solving: Explain system issues/problems and solutions to technical staff. Foster solutions to attend to client's needs.
• Configure and customize: Lead low‑complexity work, creating simple reports and aggregating custom logic with limited supervision.

You are a fit for the role of Implementation Specialist if you have:

• Technical Knowledge: Proficiency in databases, SQL, dealing with structured data, XML, and programming languages.
• Communication: Excellent interpersonal and written communication skills for professional and concise information sharing.
• Teamwork: Ability to work effectively in a team environment.
• Self‑organization: Ability to manage multiple projects concurrently.
• Initiative: Self‑starter with creative problem‑solving skills and motivation to drive innovation.
• Diversity: Ability to work in a diverse work environment and global team.

• Technical Knowledge: Experience with technologies we use in this position. XML, SQL Server, and basic knowledge of programming languages C# and/or  Optimizing SQL performance. Version control commits in Git Hub and Azure Dev Ops, and foundational knowledge of AWS cloud services. Web services, FTP, or SFTP. Datadog or Kibana for log monitoring.
• Process Analysis: Experience with process analysis, design, and mapping.
• Testing: Experience creating and executing test cases and test scripts.
• Travel: Willingness to travel occasionally, up to 10%, for client site visits, project kick‑offs, offsite training, and industry events.
• Experience: 2 years of relevant work experience.
• Industry Exposure: Familiarity with Global Trade, Supply Chain Businesses, Indirect Tax, or Compliance processes. Experience working or integrating with third‑party enterprise trade products (e.g., ONESOURCE Global Trade, Integration Point, Descartes, etc.). Highly desirable.

• Higher education degree or diploma in finance, accounting, supply chain, international business, or computer science is preferred.

• Base compensation range: $58,100 USD – $107,900 USD for eligible U.S. locations, positioned within the range based on knowledge, skills, and experience.
• Annual bonus eligibility based on enterprise and individual performance.
• Health, dental, vision, disability, and life insurance programs.
• 401(k) plan with company match, competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, and sabbatical leave.
• Other benefits include tuition reimbursement, Employee Assistance…