Sr. Network Engineer

Summary

Under general supervision of the MIS Technology Manager, or designee, the Senior Network Engineer is responsible for maintaining the day-to-day operations of the city of Frisco’s local and wide area networks. This individual will be working as a member of the MIS team managing and administering the organization’s Cisco-based enterprise networking components. Leads efforts and projects related to the design, installation, operation, support, upgrades, and maintenance of network infrastructure.

Administers, maintains, and supports complex and critical infrastructure. Provides user support for network requests, problem resolution, system changes and upgrades. Analyzes infrastructure performance and resolves problems or makes appropriate recommendations. Ensures that all aspects of operability are delivered as part of the implementation process while also ensuring that existing service level is maintained or improved. Contributes to and ensures full compliance with operational standards, procedures, and best practices.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.

• Oversees the day-to-day operations infrastructure services including network, datacenter, security, cloud, backup, and disaster recovery.
• Monitors ticketing queues in help desk system to address issues in a timely manner, recording solutions, serves as an escalation point and escalates as required.
• Oversee vendor management, and oversight to deploy systems that are complete, designed and managed over life cycles.
• Monitor and maintain the operations, maintenance and repair of all mission-critical equipment and systems supporting 24x7 data center operation.
• Evaluates and manages appropriate software and hardware allocations to achieve an optimum performance level.
• Performs capacity planning for projecting future growth.
• Provides recommendations regarding network infrastructure planning and budgeting.
• Maintains growth statistics and network infrastructure inventories.
• Anticipates impact of growth and changes in operations and recommends design and/or process changes.
• Participates in disaster recovery/business continuity planning including backup and recovery procedures and high availability configurations.
• Coordinates network infrastructure planning and management.
• Develops and promotes standard operating procedures.
• Conducts routine network infrastructure audits to ensure compliance with established standards, policies, and configuration guidelines.
• Develops and maintains a comprehensive network infrastructure configuration database/library of all supporting documentation.
• Maintain and test enterprise disaster recovery.
• Performs network infrastructure upgrades including planning and scheduling, testing, and coordination.
• Performs network infrastructure administration setup.
• Performs network infrastructure installations and upgrades.
• Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.
• Provide and ensure the highest levels of systems and network infrastructure availability and resolve escalations of low to high complexity.
• Research problems, plan solutions, recommend software and systems, and coordinate developments in an orderly manner to meet business requirements.
• Maintains production change control schedule and participates in change control.
• Performs off-hours and weekend maintenance activities as required.
• Participates in the On-Call rotation/after-hours support, ensuring uptime of critical servers, networks and applications and coordinate with third party providers and other members of city staff to ensure rapid and satisfactory response to City emergency technical issues.
• Creates and maintains user accounts, security, permissions, and file systems in accordance with standards and operational requirements.
• Monitors and maintains continuity with system…