More jobs:
Tier II Wi‑Fi Support Tech; Evenings & Weekends
Job in
Frisco, Collin County, Texas, 75034, USA
Listed on 2026-05-17
Listing for:
Boingo Wireless
Part Time
position Listed on 2026-05-17
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Boingo Wireless in Frisco, Texas is hiring a Tier II Customer Service Agent. The role involves troubleshooting Wi-Fi and cellular connectivity issues for military customers and providing support through email, phone, and chat. Ideal candidates possess a customer-first mindset, strong networking knowledge, and familiarity with troubleshooting across devices. The position is part-time, requiring 16 hours per week on Thursdays and Fridays.
Tools like Salesforce and Jira are preferred for managing tickets and customer interaction. A background in technical support is preferred.
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