Business Techno-Functional Analyst

Business Central Techno-Functional Analyst

Full-Time | Permanent

Frisco, TX | Onsite

$95,000 – $125,000

We are seeking a highly capable and customer-focused Business Central Techno-Functional Analyst to support, enhance, and optimize Microsoft Dynamics 365 Business Central across core business operations. This role serves as a key partner between business stakeholders and technical resources, ensuring Business Central remains stable, scalable, and aligned with evolving operational needs.

The ideal candidate combines strong functional ERP expertise with hands‑on technical capability, enabling them to troubleshoot issues, improve workflows, support reporting and integrations, and contribute to continuous system enhancements. You’ll work closely with teams across Sales, Purchasing, Finance, Inventory Planning, and Warehouse Operations to drive process consistency, operational efficiency, and user adoption.

• Serve as the primary day‑to‑day Business Central resource for end users across operational and financial workflows.
• Troubleshoot and resolve issues related to transactions, posting, permissions, configurations, master data, and process flows.
• Support core ERP functions including Finance & Accounting, Inventory Planning, Warehouse Management.
• Monitor recurring issues, identify root causes, and recommend long‑term corrective solutions.
• Maintain system integrity through strong documentation, change control, and process discipline.
• Configure, extend, and optimize Business Central to support evolving business requirements.
• Assist with the design, testing, and maintenance of upgrade‑safe Business Central extensions and customizations.
• Create or modify reports, workflows, pages, queries, role centers, and related configurations.
• Collaborate with internal stakeholders and external development partners on enhancements, issue resolution, and release coordination.
• Contribute to technical documentation, test plans, release notes, and solution validation activities.
• Support reporting needs using standard Business Central reporting tools and data structures.
• Assist with integrations using APIs, OData, SOAP web services, and middleware solutions.
• Gather and document business requirements, translating them into actionable system solutions.
• Participate in fit‑gap analysis, solution design discussions, user acceptance testing, and deployment readiness activities.
• Develop training materials, quick‑reference guides, FAQs, and user documentation to improve adoption and consistency.
• Identify opportunities to automate manual processes, improve data quality, and streamline workflows.

• 5–7+ years of hands‑on experience with Microsoft Dynamics NAV and/or Microsoft Dynamics 365 Business Central.
• Bachelor’s degree in Information Systems, Business, Supply Chain, Accounting, or a related field preferred, or equivalent practical experience.
• Experience in a techno‑functional analyst, ERP analyst, systems analyst, or Business Central support role.
• Strong functional knowledge across Finance & Accounting, Inventory Planning, Warehouse Management.
• Working knowledge of Business Central extension architecture, AL development concepts, and upgrade‑safe customization practices.
• Experience creating or modifying reports, workflows, pages, queries, and related Business Central configurations.
• Familiarity with APIs, OData, SOAP web services, and integration methodologies.
• Strong analytical, troubleshooting, and root‑cause analysis skills.
• Excellent written and verbal communication skills with the ability to explain technical concepts to non‑technical users.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.

• Opportunity to play a critical role in shaping and optimizing a growing Business Central environment.
• Collaborative and supportive team culture focused on continuous improvement and innovation.
• High visibility across multiple business functions with opportunities to drive meaningful operational impact.
• Exposure to both functional and technical aspects of Microsoft Dynamics 365 Business Central.
• Stable organization with long‑term growth opportunities and investment in technology modernization.

• A proactive problem‑solver who enjoys improving systems and business processes.
• Someone who thrives in a fast‑paced environment and can balance technical troubleshooting with business partnership.
• A strong communicator who can bridge the gap between end users and technical teams.
• A customer‑service‑oriented professional who values responsiveness, collaboration, and accountability.
• An ERP expert who enjoys driving efficiency, standardization, and scalable operational improvements.

• Paid Time Off (PTO)
• 11 Paid Holidays
• 401(k) Retirement Plan