IT Help Desk Support

We are seeking a Help Desk Support candidate to provide tier 1 support for our client.

• Provide first-line technical and operational support to end users
• Serve as the primary contact for common access, account, and usability issues
• Resolve routine requests independently while escalating more complex issues to appropriate technical teams
• Deliver professional, timely, and user-focused support in a structured support environment

• High school diploma or equivalent required; associate or bachelor's degree a plus
• Previous help desk, customer support, or technical support experience preferred but not required
• Strong attention to detail, especially when managing access and permissions
• Clear written and verbal communication skills with a customer-service mindset
• Ability to follow documented procedures and work within defined processes
• Comfortable working in ticketing systems and learning new tools quickly
• Basic proficiency with Microsoft Office (Outlook, Word, Excel)
• Ability to manage multiple requests while meeting response-time expectations

The salary range for this role is listed in this posting. The individual may also be eligible for discretionary bonuses and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact  .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.