Sr System Manager

$88,800 - $160,200 Corporate Bonus Target: 15%

life insurance, vision insurance, flexible benefit account, paid time off, paid holidays, tuition assistance, 401(k)

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package.

This role ensures the effective management and enhancement of a critical frontline system experience supporting enterprise strategy and business operations. It involves applying subject matter expertise to execute program and system-level initiatives, focusing on scalability, sustainability, and future development. The role leads cross-functional issue resolution and problem management efforts impacting multiple business lines and applications. Success is measured by the seamless implementation of system changes, stakeholder satisfaction, and the stability of ongoing production support.

The work directly influences organizational efficiency and customer experience through strategic system planning and execution.

• Manage the frontline system experience throughout project and production life cycles to ensure effective implementation and ongoing support
• Lead cross-functional teams to resolve complex system issues impacting multiple business lines and applications
• Communicate progress, disruptions, and issue summaries to leadership and stakeholders to maintain alignment with strategy
• Drive initiatives to improve system functionality, user experience, and customer satisfaction through strategic enhancements
• Evaluate and contribute to the design of strategic solutions and architectural direction to support system improvements
• Create, review, and approve technical documentation including process documents, impact assessments, and support procedures
• Also responsible for other duties/projects as assigned by business management as needed

• High School Diploma/GED (Required)
• 3-5 years of wireless experience, within or supporting Care or Retail
• 2-4 years of analysis or systems production support, including Problem Management
• 1-2 years of people leadership or business process management

• Microsoft Office, Proficient in Excel, Word, PowerPoint, Visio (Required)
• Software Development Life Cycle (SDLC) Competence with multiple software development life cycles, i.e. RUP, SCRUM, Waterfall (Required)
• At least 18 years of age
• Legally authorized to work in the United States

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling