Lead Systems Engineer

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The Lead Systems Engineer is responsible for leading the strategic direction, design, and implementation of associate technology at Humana, focused on mobility and Mac solutions. This role will require a deep understanding of modern workplace technology and the employee experience. This role will require a deep understanding of Microsoft Intune, Jamf and/or other Enterprise Mobility Management solutions.

The Lead Solution Engineer for Microsoft Windows is responsible for the technical leadership, strategy, and execution of the enterprise Windows endpoint platform. This role owns a partnership in helping solution the Windows lifecycle, including device deployment, management, security, automation, and user experience, while partnering closely with security, infrastructure, and peer platform teams to deliver a modern, secure, and scalable endpoint environment.

As a senior technical leader, this role drives innovation through proof‑of‑concepts and proof‑of‑value initiatives, translates Microsoft and industry roadmaps into actionable plans, and establishes standards that improve reliability, security, and operational efficiency across the Windows ecosystem.

Sponsorship is not available for this role

This is a Hybrid position - can be within driving distance from our following locations:
Dallas TX, Louisville KY, and Nashville TN

Use your skills to make an impact

Responsibilities

* Provide technical leadership and subject‑matter expertise for the enterprise Windows endpoint platform, including physical, virtual, and cloud‑hosted Windows environments.

* Own and influence the Windows roadmap, lifecycle management, and adoption of new Microsoft capabilities, ensuring alignment with business, security, and user experience goals.

* Lead the design, implementation, and ongoing optimization of Windows endpoint management solutions using technologies such as Microsoft Intune, Configuration Manager, and Group Policy.

* Drive device deployment strategies leveraging Operating System Deployment (OSD), Windows Autopilot, and modern provisioning approaches across physical and virtual platforms including Hyper‑V, ESX, Windows 365, and Azure Virtual Desktop.

* Partner closely with security teams to design, deploy, and maintain secure Windows configurations, including device hardening, policy enforcement, identity integration, and compliance controls.

* Manage OEM hardware standards for Windows endpoints, including BIOS configurations, driver lifecycle management, firmware updates, and hardware‑level security capabilities.

* Lead and execute proof‑of‑concepts and proof‑of‑value initiatives to evaluate new technologies, capabilities, and approaches, and guide decisions for broader adoption.

* Develop and maintain automation solutions using Power Shell, Python, and other scripting languages to improve reliability, speed, and consistency across endpoint operations.

* Leverage automation platforms such as System Center Orchestrator, Azure Automation, Azure Dev Ops, and Power Platform to orchestrate workflows, reduce manual effort, and improve operational outcomes.

* Oversee and enhance Microsoft Edge browser management using Group Policy, Intune, and Edge Management Service to ensure security, performance, and standardization.

* Use Digital Employee Experience (DEX) tools such as Nexthink, Lakeside, or 1E to monitor, analyze, and improve endpoint performance and user experience.

* Collaborate with peer platform teams (Mac, Mobile, Virtual) to define and implement cross‑platform standards, shared tooling, and consistent user experiences.

* Stay current on industry and vendor trends through reputable research and advisory programs such as Gartner and Forrester, and translate insights into actionable platform improvements.

* Serve as a technical mentor and escalation point for engineers, helping raise the overall maturity, consistency, and quality of Windows engineering practices.

* Contribute to documentation, standards, reference architectures, and operational runbooks to support long‑term platform sustainability.

Required Qualifications

* 5+ years of experience managing Windows endpoints using…