Product Manager, Technical - Enterprise & Enablement

Position: Product Manager, Technical - Enterprise Experience & Enablement
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

That's how we're UNSTOPPABLE for our employees!

Job Overview

T-Mobile's IT Enablement organization is evolving the way enterprise technology changes are operationalized and supported across the business. This role sits at the center of that transformation.

As a Product Manager, Technical - Enterprise Experience & Enablement, you will serve as the operational readiness lead for high-visibility enterprise technology initiatives, partnering closely with Cybersecurity, IT Operations, Service Desk, and product delivery teams to ensure employees have the support experience they need when changes go live. You will bridge the gap between technical implementation and employee enablement by designing support models, coordinating release readiness activities, developing communications and documentation, and ensuring service organizations are prepared before changes impact the enterprise.

This role is ideal for someone who thrives in fast-moving, ambiguous environments and enjoys bringing clarity, structure, and operational excellence to highly cross-functional technical initiatives. Success in this role means employees can successfully self-serve, support teams are prepared from day one, and enterprise technology changes are delivered with minimal operational disruption.

WHAT MAKES THIS ROLE UNIQUE

This is not a traditional customer-facing product management role.

Instead, this role focuses on productizing the enterprise support experience - ensuring employees, support teams, and operational systems are fully prepared when technology changes occur across the organization.

You will work on highly visible enterprise initiatives that directly impact how thousands of employees interact with technology every day. The work is fast-paced, highly collaborative, and often reactive, especially when supporting Cybersecurity-driven initiatives where rapid operational response is critical.

This role offers the opportunity to:

* Influence how enterprise support experiences are designed and delivered

* Partner across a broad range of technical and operational organizations

* Help shape the future operating model for IT Enablement at T-Mobile

* Build scalable support and operational readiness capabilities across the enterprise

* Drive meaningful improvements in employee technology experience

SUCCESS IN THIS ROLE LOOKS LIKE

* Enterprise stakeholders are informed and operationally prepared ahead of technology changes

* Support organizations have the knowledge, workflows, and documentation needed to support employees effectively

* Employees can successfully self-serve and navigate changes with minimal friction

* Communications and enablement activities are delivered accurately and on time

* Cross-functional partnerships remain strong in highly dynamic and ambiguous environments

* Operational disruptions and unnecessary support escalations are minimized through proactive enablement

TEAM & CULTURE

This team operates in a highly collaborative, fast-moving environment supporting a broad range of enterprise technology initiatives. Team members work closely together, jump in to support one another, and value adaptability, partnership, and operational excellence.

The ideal candidate is someone who:

* enjoys solving ambiguous operational problems

* communicates effectively across technical and non-technical audiences

* stays calm under pressure

* builds strong relationships

* can bring structure and clarity to rapidly evolving situations

This role is best suited for someone who enjoys being a highly trusted operational partner and who takes pride in creating exceptional support and enablement experiences behind the scenes.

Job Responsibilities:

WHAT YOU'LL DO

Operational Readiness & Enablement

* Own operational readiness activities supporting enterprise technology releases and organizational change initiatives

* Partner with Cybersecurity, product, engineering, infrastructure, and support organizations to operationalize technical changes impacting employees

* Design and coordinate support readiness activities including documentation, communications, escalation paths, support workflows, and knowledge management

* Ensure support organizations are equipped to successfully assist employees when new tools, policies, or system changes are introduced

Cross-Functional Coordination

* Serve as the connective layer between technical delivery teams and operational support organizations

* Build strong stakeholder partnerships across highly matrixed enterprise environments

* Coordinate release readiness activities across multiple concurrent initiatives with competing priorities and shifting timelines

*…