Senior Manager, AI and Innovation Communications

Senior Manager, AI and Innovation Communications

Thomson Reuters is building AI systems that transform how professionals work. Your job is to help tell that story — with precision, speed, and credibility. As Senior Manager of AI and Innovation Communications, you will be a key executor and contributor on a fast‑moving team responsible for positioning Thomson Reuters as the global technology leader in AI for professionals. You will own significant work streams end‑to‑end — from product launch communications to customer storytelling to executive content — while working closely with the Director to shape strategy and ensure consistent, high‑quality output across channels.

This role is built for someone who comes from the technology sector, understands how AI is reshaping industries, and is genuinely curious about going deep on the technology itself.

• Product and Launch Communications – Support the development and execution of communications strategies for AI product and model launches, translate technical capabilities into clear professional value, draft and manage core launch materials (press releases, messaging frameworks, FAQs, blog posts, internal communications), and partner with product and marketing teams to surface stories ahead of launches.
• Customer and Impact Storytelling – Own the development of customer success stories and case studies that demonstrate real‑world AI impact with measurable outcomes, build and maintain a library of customer proof points, and identify new content formats that bring Thomson Reuters’ AI impact to life in credible, engaging ways.
• Executive Thought Leadership – Develop content that supports Thomson Reuters’ product and technology leaders, including briefing documents, talking points, bylined articles, social content, and speaking prep materials; help maintain a consistent executive voice and positioning across channels and audiences.
• Partnership and Announcement Support – Support end‑to‑end communications for strategic partnership announcements, including drafting materials and coordinating with partners on aligned messaging and activation.
• Media and Industry Engagement – Build and maintain relationships with technology, business, and trade media covering AI, legal tech, fintech, and professional services; monitor industry trends, competitive developments, and regulatory discussions to flag relevant opportunities and inform messaging.

• Execute AI and innovation communications across product launches, customer stories, executive thought leadership, and partnership announcements.
• Draft high‑quality content across formats – press releases, blog posts, case studies, briefing documents, bylines, talking points, and sales‑facing materials.
• Translate AI product innovations into narratives relevant to professional audiences, focusing on workflow transformation and business outcomes.
• Work directly with product managers, engineers, and communications colleagues to develop a deep understanding of what is being built and find the story in it.
• Support executive media preparation, including interview prep, briefing documents, and message development.
• Build and maintain media relationships and support proactive and reactive media engagement.
• Contribute to the development of repeatable playbooks and processes that help the team operate at scale and velocity.
• Coordinate with marketing, product marketing, sales, and regional teams to keep messaging aligned.
• Support issues management related to AI, including responsible AI messaging.
• May manage one direct report or agency/contractor relationships.

• 6–8+ years of experience in technology communications, with a strong preference for B2B technology, SaaS, or enterprise software.
• Worked across multiple communications disciplines – product, customer, executive, and/or partnership communications.
• From the technology sector with genuine intellectual curiosity about AI, wanting to understand the technology deeply.
• Solid and growing understanding of AI, machine learning, or emerging technologies, and can translate complex concepts into clear, credible narratives for professional audiences.
• Strong,…