Content Ops Lead

Overview

We are looking for an experienced PMO Lead to drive project intake planning governance tracking reporting and stakeholder coordination across digital web operations. This role will support end-to-end delivery management for web and content initiatives including intake triage, tiering, Site PM coordination, governance reviews, backlog tracking, reporting and closure management. The scope also includes request management, documentation lifecycle tracking, cross-functional coordination, review cycles, KPI reporting and task tracking.

• Manage project intake request triage and prioritization across the portfolio
• Perform PMO tiering and classification based on complexity, priority, timelines and business impact
• Coordinate Site PM assignment and track project ownership across requests
• Drive end-to-end project lifecycle management from intake to closure
• Maintain project plans, RAID logs, milestone tracking and governance checkpoints
• Track backlog delivery timelines, dependencies, blockers and escalations
• Run weekly governance reviews, status reviews and stakeholder communication cadence
• Manage gate checklist approvals, quality checkpoints and closure documentation
• Consolidate updates from engineering, content, QA and business teams for unified reporting
• Prepare weekly, monthly and executive-level reports covering status, KPIs, risks and delivery health
• Support workload planning, capacity planning and prioritization discussions
• Ensure action items, review comments and stakeholder feedback are tracked to closure
• Maintain documentation such as project trackers, status dashboards, meeting notes and reporting artifacts
• Partner with customer stakeholders and internal teams to improve delivery discipline and visibility

• Strong PMO project management experience in digital web, CMS or marketing operations projects
• Experience managing multiple parallel requests, stakeholders and delivery timelines
• Strong governance, reporting, risk management and escalation handling skills
• Experience in intake management, backlog tracking, prioritization and project lifecycle management
• Ability to build and manage dashboards, status reports, trackers and executive summaries
• Strong communication and coordination skills across business, engineering, QA and operations teams
• Experience with tools such as Work Front, Azure Dev Ops, Jira, Excel, Power BI, SharePoint, Teams
• Strong attention to detail in tracking deliverables, approvals, dependencies and closure items
• Ability to work with onsite and offshore teams in a structured delivery model

• Experience in web operations, content operations (AEM, Word Press) or digital platform delivery
• Familiarity with SLA/KPI reporting and service delivery governance
• Experience supporting Microsoft or other enterprise-scale delivery environments
• Basic understanding of release planning, QA gates, localization handoff and web publishing lifecycle
• Experience in process improvement, automation or AI-assisted reporting

Bachelors degree in Engineering, Computer Science, Business or related field. PMP, Scrum, PRINCE2 certification is a plus.

8 years for PMO Lead/PMO Manager; 5 years for PMO Analyst/PMO Coordinator type roles.

The salary range for this position is: $100,000 - $110,000 annually. Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits and Perks include:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable…