IT Help Desk Associate

Job Description
TITLE: IT Help Desk Associate

POSITION TYPE:
Full Time

LOCATION:
Frisco, TX

ABOUTWorld

Link:

World Linkisarapidly growing information technology company attheforefrontof the tech transformation. From customsoftwaredevelopment tocloud hosting, from big datato cognitivecomputing, wehelpcompanies harness and leverage today'smost cutting-edge digital technologies to create value andgrow.

Collaborative.

Respectful. Work hard Play hard. A place todreamand do. Theseare just a few words that describe what life is like atWorld

Link. We embrace a culture of experimentation and constantlystrive for improvement and learning.

We takepride in our employees and their future with continued growth and career advancement. We put TEAM first. We are acompetitivegroup thatlike to win. We're grounded by humility and driven byambition. We're passionate, andwe love tough problems and new challenges. You don'thear a lot of "I don't knowhow" or "Ican't"  you are passionate aboutwhat you do and having fun while doing it; tiredofrigidand strict work environments and would like to work inanon-bureaucratic startup cultural environment, World Link maybe theplace for you.

For moreinformationabout our craft, visit .

WHOwe're looking for:

We are looking for an IT Help Desk Associate whose primary responsibility includes end-user support, high level systems maintenance to ensure security integrity, system upgrades, and infrastructure support of information technology used.

Ensuring end users have the functional tools they need to stay productive through timely support with exceptional customer service.

Roleand Responsibilities:

IT Support:

• Documenting diagnostic procedures and solutions in ticketing systems to track and manage support requests.
• Troubleshooting and resolving technical issues with computers, software, and hardware, either remotely or in person.
• Installing, configuring, and maintaining software and hardware, including operating systems and enterprise applications.
• Managing network configurations and assisting with connectivity issues.
• Utilize scripting and methods for Report Generation.
• Assist with employee onboarding by setting up workstations, configuring software, and managing IT inventory.
• Assist with employee termination procedures.
• Providing user training and guidance on new software, hardware, or IT policies.
• Escalating complex issues to IT Director when necessary.

Facilities Support:

• Provide assistance to meet facility requirements.
• Coordination of facility contractors.
• Assist in the setup of desks and other work environments.
• Ensure maintenance schedules are met.

Required Experience and

Education:

• 2+ years of related experience preferred.
• Bachelor's Degree in Information Systems or equivalent experience.
• Experience in the field or in a related area is helpful.
• Has knowledge of commonly used concepts, practices, and procedures within a particular field.
• Strong proficiency in Python and modern scripting frameworks to engineer automated pipelines and end-to-end API integrations is preferred.
• Industry Certifications such as MCSE, MCP, A+ or N+ is preferred.

Necessary Skillsand Attributes:

• Self-motivated individual with the ability to thrive in a team-based or independent environment.
• Detail-oriented with strong organization skills.
• Ability to work in a fast-paced environment.
• Limited supervision and the exercise of discretion.
• Strong customer service skills, both verbal and written.
• Effective critical thinking, and problem-solving abilities.
• Ability to systematically troubleshoot complex problems.
• Ability to adapt to change and work independently.
• Familiar with all operating systems and knowledgeable in Microsoft Office products.
• Mechanically inclined.
• Thirst for knowledge and growth.

Physical Demands:

Thephysicaldemandsdescribed here are representative ofthosethatmust be met employee to successfully perform theessentialfunctions of thisjob. Reasonable accommodations may be madetoenableindividuals with disabilities toperform the essential functions.

While performing theduties of this job, the employee isoccasionallyrequired to stand, clean, crawl, kneel, sit,sort, hold,squat,stoop, stand, twist the body, walk, usehands to finger,handle,or feel objects,…