Professional Services Specialist - Policy

Remote, US-based position. Candidates must already live in the United States. #LI-Remote
“Must be authorized to work in the US”

No visa sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa (H1-B, Student visa, or OPT visa) at this time.

At Lexipol, our mission is to create safer communities and empower individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, adult probation, juvenile detention, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.

Working at Lexipol means making a difference – day in and day out.

The Work
The Professional Service Specialist plays a key role in ensuring that clients are satisfied with Lexipol’s policy content and platforms, that it meets their business needs, and that any issues are promptly and effectively resolved. The Professional Services Specialist is responsible for designated projects with specific scopes of work to be completed within specified timelines using established methods.

The Professional Services Specialist will assist clients with customizing their policy manual to fit the needs of the agency and bringing the policy manual online within a specified timeframe. This is a client-facing role that provides collaborative policy customization guidance and assistance, manages an assigned agency’s Daily Training Bulletins (DTBs), and works with clients to implement policy updates.

The primary focus of a Professional Services Specialist is to leverage the team’s collective expertise to the benefit of the client agency by providing high quality project leadership and guidance and to complete the assigned scope of work within established timelines.

This is done through working in these areas of focus:

Policy Implementation

• Apply your knowledge and understanding of risk management principles, practices, and their application within an agency.

• Review agency existing policies and procedures to identify levels of alignment with Lexipol

Master Policy Content.

• Provide project leadership and direction in a remote collaborative team environment.

• Initiate discussion and provide expert guidance around policy editing decisions in compliance with Lexipol’s Legal guidelines.

• Conduct detailed editing of policy to ensure it is applicable, practical, and functional for the agency while keeping with the Lexipol guidelines, style, and format.

Project Management

• Oversee the implementation process from start to finish based on the assigned scope of work. This involves setting timelines, coordinating tasks, managing resources, and ensuring that projects are completed on time and within budget.

• Collect feedback from clients on the content and software and its implementation process. Use this feedback to recommend improvements to Professional Services practices and Content/System changes.

• Provide training to clients on how to use the software effectively. This could be in the form of one-on-one sessions, group workshops, or creating instructional materials. Additionally, offer ongoing support and troubleshooting for any issues that arise post implementation.

• Maintain thorough documentation of the implementation process and client interactions.

• Prepare reports on project progress, challenges, and outcomes.

• Meet or exceed project timelines.

• Successfully work and coordinate client communication within a remote and collaborative team environment.

Policy Update Management

• Coordinate collaborative review of policy updates with the client.

• Make necessary edits as needed and determined by the client.

• Release policy updates at the direction of the client.

• Maintain client’s program records and reports.

Daily Training Bulletin Management

• Conduct monthly Daily Training Bulletin (DTB) validation and release.

• Manage client's program records and reports.

Continuous Improvement Mindset

• Provide input on team processes and methods using an established chain of command.

• Provide feedback on product lines to internal teams for continuous improvement.

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