Product Manager, Technical - National Retail

Job Overview

The Technical Product Manager is essential for leading technical products that meet specific business goals and customer needs within the National Retail organization. The role involves owning the product lifecycle, including vision, strategy, technical delivery, and team member collaboration to ensure successful outcomes. It requires balancing customer insights, technical feasibility, and business goals to prioritize and deliver product features effectively. Success is measured by product performance, customer satisfaction, and the ability to drive growth through innovative solutions.

The work impacts the organization by enabling cross‑functional teams to deliver products that enhance customer experiences and achieve business results.

• Lead the end‑to‑end product lifecycle by defining vision, strategy, and roadmap to align with business and technical goals
• Conduct market and customer research to find opportunities and advise product decisions based on data analysis and customer feedback
• Translate product strategy into detailed features and user stories, running the product backlog to support Agile development teams
• Collaborate with cross‑functional teams and collaborators to coordinate release schedules and ensure timely product delivery
• Monitor product performance and quality in production, addressing defects and driving continuous improvement
• Also responsible for other duties/projects as assigned by business management as needed

• Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
• Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience (Required)
• 3+ years experience in hands‑on technical role writing production code, solution engineering, or technical architecture in a large‑scale company/application/product environment (Required)
• 5+ years of relevant Product Management experience in an agile software product development environment (Required)

• Agile Methodologies:
  Proven success in delivering software with Agile Scrum methodologies and other commonly used tools (Required)
• Technical Writing:
  Strong requirements elicitation and confirmed writing skills including the ability to write concisely and clearly for different audiences (Required)
• Agile Project Management:
  Experience with Agile backlog/project management tools (Required)
• Collaboration:
  
  Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the Dev Ops teams can ingest (Required)
• Project Management:
  Experience in delivering large and sophisticated business/technology initiatives as Product Manager or lead technology role (Required)
• Communication:
  Validated ability to effectively and efficiently connect with Leadership while employing a high degree of teamwork and influence. Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non‑technical leaders (Required)
• MS SQL Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS (Required)
• Technology:
  Knowledge of full technology stack on which your assigned product runs (Required)
• Business Analysis:
  Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data (Required)

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification Agile Certified Practitioner (PMI‑ACP) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel required:

Yes, may require up to 10% travel based on business needs.

Base Pay Range: $103,400 - $186,400
Corporate Bonus Target: 15%

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

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