NOC Technician

NOC Technician

Overview:
Tek Wissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.

Frisco, Texas or Overland Park / KS

Hybrid

Temporary Assignment

8.30 pm CT
-6.30 am CT (Night Shift)

Technician (non-engineering role).

• Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution.
• Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.
• Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.
• Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
• Respond to alarms from tools such as One Console, Splunk, Open Search, Net Scout, and Cyber Ark.
• Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues.
• Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors.
• Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.

• Knowledge and experience supporting Mavenir IMS access/core products (TAS/CSCF, BGCF, MRF, SBC etc) and/OR Ericsson IMS access products (Cloud Native SBG/BGF).
• Understanding of telecom protocols (Diameter, HTTP) and wireless network architecture.
• Competence in monitoring and operational support tools (One Console, Splunk, Open Search, etc.).
• Strong communication skills and familiarity with databases and Microsoft Office tools.

• High School Diploma or GED (required).

• 8-hour shifts; availability for on-call support.
• 3-day in-office requirement

Tek Wissen® Group is an equal opportunity employer supporting workforce diversity.