Manager, Digital Insights & Analytics

Job Overview

At T-Mobile, this role leads a team of UXR and analytics professionals to deliver insights that improve ecommerce performance, customer experience, and conversion outcomes. The position focuses on analytical rigor and storytelling to support cross‑functional leadership and commercial strategy.

• Lead the delivery of ecommerce analytics, reporting, dashboards, and self‑service views that monitor customer behavior, funnel performance, conversion rate, and other key KPIs.
• Lead, coach, and develop a team across UXR and analytics; serve as a hands‑on player‑coach to improve analytical rigor, research quality, prioritization, and storytelling.
• Own the measurement and reporting strategy for the conversion rate optimization program, including post‑test analysis, readout quality, interpretation of results, and actionable recommendations.
• Collaborate with cross‑functional teams to provide insights, analysis, and recommendations that optimize digital experiences and improve business outcomes.

• Bachelor’s Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Data Analysis, Data Science, Decision Science or related field (Preferred)
• 4–7 years solving analytical problems using quantitative approaches, reporting & analyzing performance & data visualization (Tableau, Power BI, etc.)
• 4–7 years of experience in advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research (Preferred)
• 4–7 years of experience supporting ecommerce, digital product, marketing analytics, CRO, and/or customer behavior analysis.
• 2+ years of experience managing a team of analytics or finance professionals (Preferred)
• Telecommunication experience (Preferred)

• A/B Testing Methodology & Analysis (Required)
• Advanced Analytics (Required)
• Analytical Thinking (Required)
• Business Acumen (Required)
• Coaching (Required)
• Digital Analytics:
  Experience using platforms such as Amplitude, Content Square, Adobe Analytics or similar tools (Required)
• Dashboard Development (Required)
• Data Analysis (Required)
• Data Storytelling (Required)
• Executive Presence (Required)
• Financial Modeling (Required)
• People Management (Required)
• Project Management (Required)
• Stakeholder Management (Required)
• Strategic Thinking (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Not mandatory.

Base pay range: $99,700 - $179,800. Corporate bonus target 15%.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.