ATM Technical Account Manager Frisco, TX Hybrid

About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces list.

The ATM Technical Operations Analyst (Account Manager) supports the stability, efficiency, and continuous improvement of operational technology and business processes. This role partners closely with Engineering, IT, Product, and Business Operations teams to monitor systems, analyze issues, and drive data‑backed improvements across technical operations.

The Analyst II role is hands‑on and execution‑focused, with growing ownership over incident analysis, reporting, automation, and process optimization.

Operational Support & Monitoring Monitor critical systems, integrations, and operational workflows to ensure availability, performance, and reliability

Identify, troubleshoot, and resolve technical and operational issues, escalating when needed

Participate in incident response, root cause analysis, and post‑incident reviews

Analyze operational data to identify trends, risks, and opportunities for improvement

Build and maintain dashboards, reports, and metrics to support leadership decision‑making

Track KPIs related to system performance, operational health, and service delivery

Process Improvement Document current‑state processes and recommend improvements to reduce manual effort and errors

Support automation initiatives and tooling enhancements

Contribute to standard operating procedures (SOPs) and operational best practices

Cross‑Functional Collaboration Work closely with Engineering, IT, Product, and Business teams to support launches, changes, and ongoing operations

Translate technical issues into clear, actionable insights for non‑technical stakeholders

Support change management and release readiness activities

Required Qualifications Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field (or equivalent experience)2–4 years of experience in technical operations, systems analysis, or a similar role Experience working with operational data, dashboards, and reporting tools

Strong analytical and problem‑solving skills

Ability to manage multiple priorities in a fast‑paced environment

Preferred Qualifications

Experience with SQL, Python, or similar data/query tools

Familiarity with cloud platforms (AWS, Azure, or GCP)
Experience supporting SaaS or large‑scale technical systems

Knowledge of incident management frameworks (ITIL, SRE concepts, etc.)Experience with automation tools, monitoring platforms, or ticketing systems

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

Medical Insurance Dental Insurance Life Insurance Vision Insurance Short/Long Term Disability Paid Vacation
401kEEO StatementNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

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