Dedicated Onsite IT Technician - Frisco, TX

Dedicated Onsite IT Technician - Frisco, TX

Final date to receive applications: 31 July 2026

Department: Service Desk

Employment Type: Full Time

Location: Texas

Reporting To: Megan Tynes

Compensation: $70,000 - $75,000 / year

The Dedicated Onsite IT Technician serves as the primary onsite IT resource for assigned client locations, providing advanced technical support, systems administration, and operational ownership of the local technology environment. This role combines hands‑on user support with Level 2 engineering responsibilities, including administration and troubleshooting of Microsoft 365, Active Directory, Windows Server, networking, endpoint management, and security platforms. The technician is expected to operate independently, maintain a strong understanding of the client environment, and deliver exceptional service to users ranging from frontline staff to executive leadership.

This is a client‑facing role requiring strong technical judgment, clear communication, and the ability to work effectively in a fast‑paced MSP environment. The person in this role must be comfortable interfacing with executives regularly, thinking reactively in the moment when issues arise, and operating with a proactive long‑term mindset to prevent repeat problems, improve the client environment, and strengthen the overall technology experience.

Work Location

This position requires a regular onsite presence at a designated client location in Frisco, TX. The technician will serve as the primary onsite point of contact for all IT‑related matters and will manage support requests through Connect Wise while partnering with In‑Telecom remote support and engineering teams when additional expertise or escalation is required. This is a full‑time salaried position working Monday through Friday.

Occasional after‑hours support may be required for business‑impacting incidents, maintenance activities, or projects.

• Serve as the primary onsite IT resource and point of contact for all technology‑related matters at the assigned client location.
• Provide hands‑on desk‑side support and resolve technical issues involving Microsoft 365, Windows operating systems, networking, servers, identity, applications, endpoint management, and collaboration technologies.
• Administer Microsoft 365 services, including Exchange Online, Entra , Teams, SharePoint, Intune, licensing, user access, and security settings.
• Provision and decommission user accounts, devices, access, licensing, and security permissions as part of employee onboarding and offboarding processes.
• Troubleshoot identity and access issues involving Active Directory, Entra , multifactor authentication, group policies, permissions, and security groups.
• Support Windows Server environments, including Active Directory, DNS, DHCP, file services, print services, and basic Group Policy administration.
• Diagnose network connectivity issues involving switches, firewalls, wireless networks, VPNs, VLANs, routing, DNS, and DHCP.
• Support conference room technology, Microsoft Teams Rooms, and collaboration platforms.
• Monitor alerts generated by RMM, backup, endpoint security, and network monitoring platforms.
• Maintain site health, hardware inventory, network closets, infrastructure documentation, and technology standards.
• Coordinate with vendors, ISPs, hardware providers, and other third‑party partners when necessary.
• Identify recurring incidents and assist with root‑cause analysis and long‑term remediation efforts.
• Follow established security, change‑management, and documentation standards.
• Maintain accurate ticket notes, time entries, resolution details, client documentation, SOPs, and knowledge‑base articles.
• Communicate directly with users and client leadership regarding technical findings, business impact, next steps, and resolution status.
• Provide white‑glove support to executive leadership and other VIP users with professionalism, discretion, and urgency.
• Assist with hardware deployments, upgrades, migrations, deployments, and remediation initiatives as needed.
• Maintain knowledge of current and emerging technologies and identify opportunities to improve reliability, security,…