Information Technology Support Technician

As an IT Support Technician, you will provide technical support and endpoint administration services for HITRUST employees. This role is responsible for supporting and managing both Windows and macOS environments, including device deployment, troubleshooting, identity management, and endpoint security. The position requires a strong customer-service mindset and the ability to support end users across multiple technologies while maintaining HITRUST's security and compliance standards.

Office Requirement: Onsite 5 days/week

The successful candidate will possess strong knowledge of Microsoft Intune, Addigy, and Microsoft Entra  will play a key role in supporting the organization's modern endpoint management strategy.

• Maintain standard Windows and macOS configurations for end-user devices.
• Deploy, configure, troubleshoot, repair, and replace laptops and desktop systems.
• Manage device provisioning, enrollment, and lifecycle management.
• Maintain inventory, tracking, and disposal of technology assets.
• Support peripheral devices including monitors, printers, docking stations, and mobile devices.
• Administer Microsoft Intune for device enrollment, compliance, application deployment, and policy management.
• Manage macOS devices through Addigy, including software deployment, patch management, and device compliance.
• Assist with operating system upgrades and endpoint security initiatives.
• Monitor device health and compliance across the enterprise.

• Support user account administration through Microsoft Entra .
• Assist with onboarding and offboarding activities, including account provisioning and device preparation.
• Troubleshoot authentication, SSO, MFA, and access-related issues.
• Maintain user access in accordance with security and compliance requirements.

• Install, configure, and support desktop applications for Windows and macOS systems.
• Provide daily end-user support for installed business applications.
• Troubleshoot software, hardware, networking, and connectivity issues.
• Collaborate with IT team members on issue resolution.

• Develop and maintain technical documentation, support procedures, and knowledge base articles.
• Create and update end-user training and self-service support materials.
• Maintain documentation within Confluence to ensure operational consistency and knowledge sharing across the IT team.
• Identify opportunities to improve support processes and enhance the user experience.

• Minimum 3 years of experience in an IT support or help desk role.
• Strong experience supporting both Windows and macOS environments.
• Hands-on experience with Microsoft Intune administration.
• Experience managing and troubleshooting Microsoft Entra .
• Experience with Addigy or other Apple device management platforms.
• Working knowledge of Microsoft 365 applications and services.
• Experience with Jira Service Management or similar platforms.
• Strong documentation and knowledge management skills with the ability to create clear technical procedures, support documentation, and user guides.
• Experience with Confluence for creating, maintaining, and organizing technical documentation is preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal, customer service, and time management skills.
• Ability to explain technical concepts to both technical and non-technical users.
• Strong analytical, troubleshooting, and critical-thinking skills.
• Ability to prioritize multiple tasks and work independently.

• Experience with Apple Business Manager.
• Knowledge of endpoint security solutions and compliance frameworks.
• Microsoft Endpoint Administrator, CompTIA A+, CompTIA Network+, Apple Device Support, or similar certifications.

HITRUST is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.