Customer Segment Consultant

Responsibilities

• Provide maintenance support across Basecamp platforms, including troubleshooting and issue resolution
• Own and manage escalations end-to-end, ensuring timely resolution and clear status communication
• Partner with technology and business stakeholders to address system and data-related issues
• Support stale action plan closure activities
• Manage escalations and access requests
• Perform backend updates, including table maintenance and uploader/DCT processes
• Remediate DCIM-related issues
• Conduct User Acceptance Testing (UAT) for Appian/Angular applications
• Maintain and update alerts within the Basecamp portal
• Manage portal access requests and permissions
• Maintain link inventories and ensure accuracy of resources
• Add and update links, reports, and resources within the portal
• Confirm alignment with ODIN standards
• Process reporting access requests
• Investigate and escalate data issues
• Perform quality monitoring and data validation activities
• Conduct daily report validation for APRE/LED reporting outputs
• Support access requests and onboarding
• Perform survey updates and configuration changes
• Own and manage escalations related to tool functionality

• 3+ years of experience in operations support, systems support, or analytics environments
• Experience managing access requests, escalations, and issue resolution
• Strong analytical and problem-solving skills with attention to detail
• Experience with reporting, data validation, or quality monitoring
• Demonstrated ability to manage multiple priorities and stakeholders