Windows Server Escalation Specialist

Windows Server Escalation Specialist

We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.

At New Charter, a New Charter Company, we are seeking a Windows Server Escalation Specialist in Frisco, TX to deliver server infrastructure support, deployments, and client solutions. This is an onsite role in Frisco, TX with less than 25% travel. In this role, you will support client server environments, Azure and on-premises infrastructure, collaborating closely with clients and internal teams to deliver reliable, secure, and scalable technology solutions.

You will perform deployments, migrations, troubleshooting, configuration, and ongoing maintenance while proactively identifying opportunities to improve system performance, availability, and security. You'll also serve as a trusted technical resource, helping clients navigate infrastructure challenges and implement best practices.

To be successful in this role, you should have strong Windows Server expertise, virtualization experience, and excellent client communication skills. You should be comfortable managing multiple client environments, adapting to evolving technologies, and troubleshooting complex technical issues in a fast-paced consulting environment. Success also requires a proactive mindset, strong organizational skills, and the ability to explain technical concepts clearly to both technical and non-technical stakeholders.

We understand that great candidates may not meet every requirement listed. If you meet around 70% of the qualifications and are excited about this role, we encourage you to apply.

General Job Duties

• Troubleshoot and resolve advanced server and infrastructure issues across on-premises and Microsoft Azure environments
• Administer Windows Server, Active Directory, and Group Policy to support client environments
• Deploy, configure, and migrate server infrastructure for new installations and client projects
• Install and test servers, networking equipment, and related infrastructure components
• Troubleshoot DNS, networking, and server connectivity issues
• Install, configure, and support server-based applications and business software
• Document work performed and communicate technical updates with clients and internal teams
• Collaborate with project teams to deliver reliable, secure, and scalable infrastructure solutions

Required Experience

• Bachelor's degree in a related field, or an Associate's degree with relevant technical certifications
• 2+ years of experience supporting and administering Windows Server environments
• Experience providing technical support in a client-facing or consulting environment
• Working knowledge of VMware ESXi, Hyper-V, or other virtualization platforms
• Strong troubleshooting skills across server infrastructure, Active Directory, and Microsoft technologies
• Must be able to pass a CJIS background check

Preferred Experience

• Knowledge of networking concepts, including DNS, DHCP, TCP/IP, and switching
• Experience planning and executing server migrations from on-premises environments to Microsoft Azure
• Microsoft Azure Administrator for Windows Server Hybrid certifications (AZ-800, AZ-801, or other related certifications) preferred

Compensation

The compensation is expected to start at $25.00/hr our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.

At New Charter, we're building a caliber of business the IT industry hasn't yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter, we're investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter.

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We're the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we've embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.

Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We're on a mission to make a difference, and we want you to be part of the story. Let's transform the world together and build a career that's as unique as you are!

We are looking for driven and passionate people who are excited to work in an incredibly…