Director of Corporate Technology Operations and Strategic Programs

Director of Corporate Technology Operations and Strategic Programs

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.

Position Summary

Role Overview

• We are seeking a Director, Corporate Technology Operations & Strategic Programs to manage day-to-day operations, support, and continuous improvement of key Corporate Technology systems, while also supporting strategic initiatives.
• This role is approximately 70% focused on operational ownership and 30% focused on strategic programs, AI, automation, and analytics. The ideal candidate is a hands-on business-technology leader who understands finance and real estate workflows, works effectively with IT, data teams, vendors, and business stakeholders, and translates business needs into practical system, reporting, and process improvements.
• This person will serve as a trusted partner to IT Technology leadership and operate with increasing independence, including representing the function in selected meetings, vendor discussions, and work streams.

Key Responsibilities

Corporate Technology Operations — 70%

• Manage daily operations of key Corporate Technology systems, tools, reports, workflows, and related business processes. Serve as a primary business point of contact for users across Real Estate, Finance, Accounting, Underwriting, Operations, Data Science, Legal, IT, and other cross-functional teams.
• Support systems and processes related to finance, acquisitions, development, underwriting, capital projects, asset management, accounting reporting, workflow management, and other core corporate activities.
• Own intake, prioritization, tracking, and resolution of system issues, enhancement requests, data questions, reporting needs, access requests, and user support items. Work with users to assess business impact, define urgency, and coordinate resolution with IT, vendors, and internal support teams.
• Translate business issues into clear requirements, support tickets, enhancement requests, testing plans, or project actions. Maintain visibility into open issues, aging tickets, vendor follow-ups, dependencies, release schedules, and unresolved decisions.
• Coordinate with vendors, Data Science, Security, Finance Systems, Accounting, Operations, and other internal technology partners. Track vendor performance, open tickets, production issues, releases, service levels, and upcoming enhancements.
• Support vendor reviews, SLA monitoring, access changes, testing cycles, release planning, and production rollout activities. Ensure vendors and technology teams understand business priorities, operational urgency, downstream impacts, and user expectations.
• Support the reliability and usability of system data, reports, dashboards, workflows, integrations, and business outputs. Partner with business and technical teams to identify data quality issues, root causes, remediation needs, and process gaps.
• Support testing and validation when new reports, automations, integrations, workflows, enhancements, or system changes are introduced. Help ensure outputs are accurate, explainable, controlled, and usable for business decisions.
• Develop operating routines, including issue logs, enhancement backlogs, status updates, release notes, user communications, support documentation, and stakeholder check-ins.

Strategic Programs & Transformation — 30%

• Support selected strategic initiatives across Real Estate & Finance Technology, AI, automation, analytics, system modernization, and process improvement. Help evaluate opportunities to improve speed, accuracy,…