Senior Service Desk Technician - Escalation Expert (Onsite
Job in
Frisco, Collin County, Texas, 75034, USA
Listed on 2026-08-23
Listing for:
Lexipol
Full Time
position Listed on 2026-08-23
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Lexipol, Frisco, TX, is seeking a Service Desk Level 3 Technician to resolve complex end-user, endpoint, and application issues onsite. You will own escalated tickets and use core service desk tools to ensure timely, accurate resolutions.
You will work independently on challenging problems while collaborating with IT teams, application owners, and vendors to maintain high-quality service and documented resolutions. This onsite role emphasizes clear communication and adherence to procedures.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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