Lead UX Researcher

Role

Summary:

About the UX Team

Come and join the Tax UX Research Team as we work to transform Thomson Reuters into a truly Digital company. We are not just changing the way customers engage with us — we are transforming and re‑imagining our business by focusing on the individual user. We are looking for curious, smart, self‑driven UX professionals who love the challenge of turning complex problems and constraints into elegant solutions that meet our users' needs.

Our team promotes an agile, collaborative, supportive environment where diverse thinking, innovative design, and experimentation is welcomed and encouraged. Our work focuses on a large portfolio of transformational efforts as we work together to deliver on the promise of making it easy to do business with Thomson Reuters.

In this Lead position, you will drive the end-to-end UX research practice for a complex, high-impact product portfolio. This portfolio currently includes agentic-focused CoCounsel migration, Guided Assurance redesign, Confirmation Next Gen, and Go File Room  modernization efforts. You will be expected to lead both strategic generative research and evaluative studies, shaping how the team uncovers and acts on deep user insights.

As a Lead, you will go beyond execution — you will form key partnerships with product, engineering, and design to surface deeply impactful research opportunities, advocate for user-centered decisions in product roadmaps, and provide strategic and thought leadership on UX research practices and methods. You will support less experienced researchers on the team through coaching, peer review, and by continuously raising the bar for research quality and influence.

This is an individual contributor role and does not include formal people-management responsibilities.

You are enthusiastic and knowledgeable about the end-to-end product development process, with a special emphasis on demonstrating the business impact of UX research and insights. You think beyond the click and ask:
Why would anyone want to push this button in the first place? You are an experienced leader with experience working side by side with Product, Design, and Engineering leaders to solve the right problems at scale.

You can write about research findings in a way that does not require voice-over — clear, compelling, and self-contained.

You bring deep knowledge and experience with a wide variety of research methods, both qualitative and quantitative, including:

• Qualitative analysis and reporting; interviewing and group facilitation techniques
• Contextual Inquiries, Remote Usability Testing, Parallel Prototyping, Persona Development
• Un-moderated feedback tools (e.g., User Zoom)
• Ability to triangulate data from many sources
• Quantitative methods, specifically: statistical analysis, experimental/A-B test design, and survey methodology
• Other User-Centered Design (UCD) methods to develop user insights

You have deep knowledge and practical experience structuring user needs through fundamental UX frameworks such as Jobs to Be Done (JTBD) and Customer Experience Outcomes (CXOs). You use these frameworks not just to describe user behavior, but to connect research insights directly to business and product decisions.

Experience researching with regulated or compliance-driven professional users (e.g., tax, audit, financial) strongly preferred.

You can keep pace with agile testing while maintaining the strategic perspective needed to give design teams long‑term goals for hitting user objectives. You influence decisions and next steps with product and design partners, are comfortable navigating trade‑offs, and advocate for user-centered outcomes in roadmap prioritization.

• Experience evaluating AI-powered or agentic product experiences with real users and production data — assessing trust, transparency, error recovery, and non‑deterministic output quality. This is distinct from using AI tools to speed up your own research process, and is a priority for this role.
• Experience building, using, or experimenting with AI tools (e.g., Claude and other AI platforms)
• Practical experience applying AI to accelerate research…