Director, Customer Success - Accounting Firms & Partnerships

As Director of Customer Success for Accounting Firms & Partnerships, you will build and lead a Customer Success practice that helps our accounting firms and channel partners grow with Intuit and deliver exceptional outcomes for the clients they serve. All aspects of the customer strategy and end-to-end service delivery design — onboarding, feature adoption, proactive health management, support excellence, and partner enablement — are in scope, spanning our full product portfolio for all partner personas.

A defining focus of the role is enabling firms and partners, including Value Added Resellers (VARs) and other Qualified Service Providers (QSPs) to resell Intuit solutions and build thriving practices around value-added services such as implementation and data migration.

In addition, you will help accounting firms adopt Intuit Accountant Suite — our AI-powered platform that brings a firm’s clients, team and work together in one place — driving seamless onboarding and deep adoption of agentic capabilities like Books Close so firms realize measurable value. As our firms increasingly serve mid-market businesses on Quick Books Advanced and Intuit Enterprise Suite, you will ensure our enablement and service-delivery models scale with them.

This role will play a pivotal part in helping us stand out for the partner experience we deliver, and will accelerate Customer Success from a cost center to a strategic growth enabler.

• Build and execute a Customer Success vision for our partners and accounting firms that is aligned to segment goals and delivers seamless, transparent and frictionless experiences that sustain mutual growth.

• Lead, organize and scale a Customer Success practice accountable for the end-to-end partner and firm experience — onboarding, adoption, proactive health management and support excellence — across Intuit’s product portfolio.

• Lead, coach and develop a well-integrated, high-performing and highly engaged Customer Success team across geographies and segments — setting clear goals, managing performance, and fostering a culture of trust, transparency and continuous growth.

• Enable channel partners and firms — including VARs and QSPs — to resell Intuit solutions and build successful practices around value-added services such as implementation and data migration for the clients they serve.

• Drive seamless onboarding and deep adoption of Intuit Accountant Suite for accounting firms, including agentic capabilities such as Books Close, in ways that create measurable value and position firms for growth.

• Support firms as they serve emerging mid-market clients on Quick Books Advanced and mid-market clients on Intuit Enterprise Suite, ensuring our enablement and service-delivery models scale to more complex, multi-entity customer needs.

• Define and maintain persona-based playbooks — such as Partner Customer Success Manager and Partner Implementation Consultant — that standardize how we onboard, enable and grow partners and firms.

• Lead the verticalization of these playbooks, training and empowering our service-delivery counterparts to serve firms and their clients in specialized ways — by industry vertical (e.g. construction) and through agentic capabilities.

• Serve as the Customer Success leader for the transition to Intuit Pro Partner, launching in FY27 — ensuring a smooth rollout and reimagining support as a true accountant-to-accountant relationship that raises both the floor and the ceiling of how we serve our accountants.

• Maintain a focused Voice of Customer feedback loop, aggregating quantitative and qualitative insights and partnering with Product, Marketing and Engineering to eliminate friction and improve our products, policies and communications.

• Define end-to-end partner…