Information Technology Technician

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• Manage and maintain Windows-based servers, workstations, and network devices.
• Provide technical support and troubleshooting for internal staff on hardware, software, and network issues.
• Ensure system performance is optimized and monitor systems for potential issues.
• Manage user accounts, permissions, and security settings via Active Directory (AD).

Office 365 Technical Support

• Provide ongoing support and administration for Office 365 (Exchange Online, SharePoint, One Drive, Teams, etc.).
• Manage user licenses, email configurations, and troubleshooting Office 365 applications.
• Assist in configuring and deploying Office 365 apps to internal users.

Backup & Disaster Recovery Management

• Oversee and maintain backup systems (cloud and on-premises), ensuring regular backups and effective disaster recovery protocols.
• Test and verify backup and recovery procedures to ensure business continuity.

Patch Management

• Manage and apply security patches and updates to Windows operating systems, third-party applications, and server environments.
• Utilize automated patch management tools to streamline update processes.
• Manage and configure Azure cloud resources including virtual machines, storage, and networking components.
• Administer Microsoft Entra , VPNs, and site-to-site connectivity.
• Monitor the health and performance of cloud-based systems and troubleshoot cloud infrastructure issues.

Network and Security Support

• Administer network security measures, including firewall management (Meraki, Fortinet) and monitoring of traffic.
• Assist with the configuration and maintenance of Meraki and Fortinet hardware for secure, high-performance network operations.

Documentation & Reporting

• Maintain and update technical documentation on systems, configurations, and procedures.
• Generate and present regular reports on system performance, patch compliance, backup status, and security measures.

General IT Support & Troubleshooting

• Provide technical support to internal staff for various software and hardware issues.
• Collaborate with other IT team members to enhance system reliability and troubleshoot issues.

Required Qualifications

• Proven experience as an IT Technician, System Administrator, or similar role with a focus on system and network administration.
• Strong experience with Office 365 management (including Exchange Online, SharePoint, One Drive, Teams).
• Proficiency in managing Windows Server environments (installation, configuration, and maintenance).
• Experience with backup management solutions (cloud-based and on-premises).
• Familiarity with patch management tools and security patching protocols.
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs) and network troubleshooting skills.
• Hands-on experience with Active Directory (AD), Group Policy, and LDAP.
• Ability to work well in a team environment, demonstrate strong problem-solving and communication skills.

Preferred Qualifications

• Certifications:
  
  Microsoft Certified:
  Azure Administrator Associate, CompTIA Network+, or Cisco Certified Network Associate (CCNA).
• Experience with Meraki and Fortinet network hardware (firewalls, switches, VPNs).
• Experience with Veeam backup and recovery.
• Familiarity with Ninja One RMM or relevant RMMs (Remote Monitoring & Management) for systems management and endpoint monitoring
• Experience working with Bentley Systems Software (or other engineering-focused software suites).
• Knowledge of ITIL or similar IT service management frameworks.

About Lamb-Star Engineering

At Lamb-Star Engineering, we don’t just design infrastructure - we shape the future of transportation. Since 2005, we’ve tackled the most complex engineering challenges, delivering…