ServiceNow Developer
Job in
Frisco, Collin County, Texas, 75034, USA
Listed on 2026-09-30
Listing for:
Aven Hospitality
Full Time, Part Time
position Listed on 2026-09-30
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
** Service Now Technical Lead / Developer
**** Reports To
** Director, Global IT Support & Collaboration Services
** Position Summary
** We are seeking an experienced Service Now Technical Lead / Developer to provide both strategic leadership and hands-on development expertise for the Service Now platform. This role is responsible for defining platform direction, guiding architecture and design decisions, and developing scalable, secure, and efficient Service Now solutions that support enterprise service management and workflow automation.
The ideal candidate will serve as the primary technical lead for the platform, bridging business requirements with platform capabilities while also designing, developing, configuring, and supporting Service Now solutions. This role combines SME-level ownership with developer-level execution, ensuring strong governance, high-quality delivery, and long-term platform sustainability.#
Key Responsibilities ## Platform Leadership, Strategy & Governance
* Serve as the primary technical lead and subject matter expert for the Service Now platform.
* Define and enforce platform governance, standards, and best practices.
* Provide strategic direction for Service Now roadmap and architecture.
* Ensure alignment with ITSM/ITIL and enterprise standards.## Solution Architecture, Development & Configuration
* Design and implement Service Now solutions including workflows and applications.
* Configure ITSM, CMDB, and Service Catalog modules.
* Develop scripts:
Business Rules, Client Scripts, UI Policies, Script Includes.
* Recommend configuration vs customization strategies.## Workflow Automation & Process Improvement
* Design and implement automated workflows.
* Drive automation initiatives to improve efficiency.
* Identify opportunities to reduce manual effort.## Implementation, Delivery & Platform Support
* Lead development lifecycle activities including testing and deployment.
* Support enhancements and production issues.
* Manage platform upgrades and releases.## Integration, CMDB & Data Management
* Develop integrations with enterprise systems.
* Maintain CMDB and ensure data integrity.
* Manage data imports and transformations.## Stakeholder Engagement, Mentorship & Documentation
* Gather requirements and translate into technical solutions.
* Mentor team members and perform code reviews.
* Maintain technical documentation and reports.#
Required Qualifications
* 5+ years of Service Now development and administration experience
* Expertise in ITSM, CMDB, and Service Catalog
* Strong JavaScript and Glide API knowledge
* Experience with REST/SOAP integrations
* Understanding of ITIL/ITSM processes
* Strong problem-solving and communication skills#
Preferred Qualifications
* Service Now certifications (CSA, CAD, CIS)
* Experience with ITOM, HRSD, or CSM modules
* Agile/Scrum experience
* Enterprise-scale Service Now environment experience#
** Location
* * This role is based out of our Frisco, TX office and follows a hybrid schedule (2–3 days per week in office), with travel as needed.
** What We Offer
** We believe great work deserves great support. Here’s what you can expect:
* Very competitive compensation
* Generous Paid Time Off (25 PTO days)
* 8 Hours Annually Volunteer Time Off (VTO)
* Comprehensive medical, dental, and wellness program
* 12 weeks paid parental leave
* Flexible working arrangements
* Formal and informal reward, recognition, and acknowledgement programs
* Fun and engaging employee development events
** Reasonable Accommodation
** Aven Hospitality is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Aven Hospitality position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Aven Hospitality at Contact Us Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
** Affirmative Action
** Aven Hospitality is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW
** Reasonable Accommodation
** Aven Hospitality is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Aven Hospitality position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Aven Hospitality at Contact…
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